Front Office Lead – Enquiries, Enrollment & Family Services

AUTISM PARTNERSHIP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading ABA service organization in Singapore seeks a Front Office Executive to be the key frontline representative. The role includes managing parent interactions, delivering exceptional customer service, and ensuring smooth onboarding processes. Ideal candidates will have strong communication skills, attention to detail, and a diploma in relevant fields. This role is pivotal in supporting families and enhancing their experience with the organization. The position promises a dynamic work environment with opportunities for personal and professional growth.

Qualifications

• Warm, patient, confident, and empathetic when supporting parents.
• Proactive in following through and resolving parent queries.
• Familiarity with early childhood or clinical setting preferred.

Responsibilities

• Manage all parent-facing journey and interactions.
• Provide clear, accurate information on AP programmes.
• Coordinate with the admin and operation team for onboarding.

Skills

Interpersonal skills

Customer service proficiency

Attention to detail

Communication skills (English)

Multitasking ability

Education

Diploma in Hospitality, Sales & Marketing or related fields

Tools

Microsoft 365 (Excel, Teams, Sharepoint)

CRM or Xero

Job description

A leading ABA service organization in Singapore seeks a Front Office Executive to be the key frontline representative. The role includes managing parent interactions, delivering exceptional customer service, and ensuring smooth onboarding processes. Ideal candidates will have strong communication skills, attention to detail, and a diploma in relevant fields. This role is pivotal in supporting families and enhancing their experience with the organization. The position promises a dynamic work environment with opportunities for personal and professional growth.