Front Office Executive

YORK HOTEL (PRIVATE) LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

An upscale business hotel in Singapore is seeking a detail-oriented Reservations Executive to manage daily reservation operations and optimize room occupancy. The ideal candidate will possess strong communication and customer service skills, and experience with hotel reservations or front office operations. Responsibilities include managing room reservations, supporting staff training, and coordinating group bookings to maximize revenue.

Qualifications

• Experience in hotel reservations or front office operations required.
• Ability to work independently and manage tasks efficiently.

Responsibilities

• Manage all room reservations accurately.
• Respond promptly to inquiries related to reservations.
• Support training of Reservations and Front Office staff.
• Coordinate with Sales on bookings and room lists.
• Implement selling strategies to optimize revenue.

Skills

Attention to detail

Strong communication skills

Customer service skills

Organizational skills

Tools

Opera PMS

Job description

Job Description & Requirements

York Hotel Singapore, nestled in the urban oasis of Mount Elizabeth and within walking distance to Orchard Road, is an upscale 4-star business hotel offering 407 well-appointed rooms and suites. The Tower Block includes 64 non-smoking rooms, while the Annex Block boasts 343 rooms and suites. The hotel provides various amenities and facilities, including 8 function rooms capable of hosting up to 450 guests for diverse events. Guests can enjoy a variety of dining options at White Rose Café, featuring Western and Asian cuisine along with Penang specialties from its popular thrice-yearly Penang Hawkers’ Fare.

Job Summary

Looking for a detail-oriented Reservations Executive to support the Reservations Manager in managing daily reservation operations and optimizing room occupancy and revenue.

Key Responsibilities

• Handle and manage all room reservations using Opera PMS with accuracy
• Monitor room allotments and respond promptly to reservation
• Support supervision and training of Reservations and Front Office staff
• Coordinate with Sales on group bookings and rooming lists
• Apply Selective Selling and upselling strategies to maximize revenue
• Ensure compliance with hotel policies, credit policy, and SOPs
• Experience in hotel reservations or front office operations
• Strong communication and customer service skills
• Well-organized, detail-oriented, and able to work independently