Front Office Duty Manager: VIP & Guest Experience

Amara Sanctuary Sentosa; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A luxury resort in Singapore seeks an experienced Front Office Manager to oversee operations and lead the Front Office team. Responsibilities include managing daily tasks, providing directions to staff, handling guest feedback, and ensuring maximum room utilization. Applicants should have a diploma and at least 3 years' experience in a similar role, along with excellent communication skills and the ability to work shifts. Knowledge of Hotel Management Systems is a plus.

Qualifications

• Minimum of 3 years in a similar capacity.
• Willing to work shifts, weekends, and Public Holidays.
• Knowledge in Hotel Management System (HMS) is an advantage.

Responsibilities

• Manage Front Office team on shift and provide guidance.
• Ensure smooth daily operations of the Resort.
• Handle guest feedback and resolve complaints promptly.
• Monitor room inventory to maximize utilization for revenue.

Skills

Excellent verbal and written communication skills

Team player

Independent worker

Education

Diploma

Tools

HMS

Job description

A luxury resort in Singapore seeks an experienced Front Office Manager to oversee operations and lead the Front Office team. Responsibilities include managing daily tasks, providing directions to staff, handling guest feedback, and ensuring maximum room utilization. Applicants should have a diploma and at least 3 years' experience in a similar role, along with excellent communication skills and the ability to work shifts. Knowledge of Hotel Management Systems is a plus.