Front Desk Executive

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local hotel management company in Singapore is seeking an experienced Guest Services staff member responsible for handling guest check-ins and check-outs, securing payment, and communicating with staff regarding room availability. The ideal candidate will closely work with Housekeeping, ensure guest satisfaction, and maintain a professional environment. Strong communication skills and a customer-focused approach are essential for this role. Competitive salary and benefits are offered.

Responsibilities

• Process all guest check-ins and check-outs.
• Secure payment and activate room keys.
• Communicate room availability to staff.
• Advise guests of messages and clear departures.
• Coordinate with Housekeeping regarding room status.
• Answer and process all guest calls and requests.
• Arrange transportation for guests.
• Maintain confidentiality of proprietary information.
• Answer and process all guest calls and requests.
• Arrange transportation for guests and visitors.
• Count and secure the bank at the beginning and end of shifts.
• Process payments, vouchers, and provide change.
• Notify Loss Prevention of theft reports.
• Follow company policies; report accidents/injuries.
• Acknowledge guests and assist individuals with disabilities.
• Develop positive working relationships and support the team.
• Comply with quality assurance standards.

Job description

POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation. Operate telephone switchboard station.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Perform other reasonable job duties as requested by Supervisors.