Freight Forwarding Quality & Process Improvement Lead

WECRUIT PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A logistics recruitment firm is seeking a qualified candidate for a logistics role in Singapore. The role requires at least 2 years of experience in freight forwarding or logistics, with responsibilities including monitoring operations for compliance, supporting audits, and coordinating projects. Candidates should have a diploma in Logistics, Supply Chain, or related fields. Opportunities for professional development and travel may be required.

Qualifications

• Minimum 2 years of relevant experience in freight forwarding or logistics.
• Air and ocean freight exposure preferred.

Responsibilities

• Monitor operations to ensure compliance with quality standards.
• Support audits and quality-related activities.
• Act as point-of-contact for stakeholders.
• Coordinate projects and meet customer expectations.
• Prepare and maintain SOPs and documentation.
• Conduct training for staff and partners.
• Work on system improvements with the IT team.
• Provide daily operational support.
• Prepare operational and KPI reports.
• Respond to customer inquiries promptly.
• Align processes across operational teams.
• Support continuous improvement initiatives.
• Assist with special customer requests.
• Travel overseas if required.

Skills

Quality assurance

Project coordination

Customer service

Operational support

Education

Diploma or above in Logistics, Supply Chain, Transportation, International Business, or related fields

Job description

A logistics recruitment firm is seeking a qualified candidate for a logistics role in Singapore. The role requires at least 2 years of experience in freight forwarding or logistics, with responsibilities including monitoring operations for compliance, supporting audits, and coordinating projects. Candidates should have a diploma in Logistics, Supply Chain, or related fields. Opportunities for professional development and travel may be required.