Freight Forwarding Officer

HLNS SHIPPING PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading logistics company based in Singapore is seeking a competent Logistics Executive. The role involves managing daily shipping operations, liaising with clients and transporters, and handling shipping documentation. Candidates should have experience in marine shipping logistics and possess excellent communication skills, problem-solving abilities, and a detail-oriented mindset. Proficiency in Microsoft Office applications is essential. This position is ideal for those who are customer-oriented and enjoy working in a team environment.

Qualifications

• Experience in Marine Shipping / Logistics within the freight forwarder industry.
• Basic understanding of international trade, shipping regulations, and documentation.
• Good command of English for both oral and written communication.

Responsibilities

• Responsible for day-to-day shipping, logistics, and documentation.
• Liaise with clients, transporters, and operations team to manage shipments.
• Update customers on shipment status and address inquiries.

Skills

Excellent communication and interpersonal skills

Customer-oriented

Problem-solving

Attention to detail

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Key Responsibilities

• To be responsible with day‑to‑day shipping, logistics, and documentation.
• Liaise with clients, transporters, and operations team to manage sea and air import and export shipments.
• Responsible to update customers on shipment status and address customer enquiries on shipment movement and arrangement.
• Collect and forward required clearing and shipping documentation in a timely manner.
• Manage shipping paperwork and documentation including import/exportôm documents, BL, and permit declarations.
• Monitor and track shipment status until release/delivery to customer in good condition.
• Handle inquiries and bookings via phone remarked by email, and provide customer quotations.
• Data entry, filing, Passive & procedural keeping: shipment schedules, quotes, invoices, etc.
• Any other ad‑hoc duties as assigned.

Requirements

• Experience in Marine Shipping / Logistics within the freight forwarder industry Dul.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Capable of problem‑solving and providing timely resolution to customer issues.
• Well‑versed with Microsoft Office applications (Word, Excel, Outlook) and system software.
• Customer‑oriented with good interpersonal and communication skills.
• A team player with good initiative, a can‑do attitude, and a responsible approach.
• Meticulous and detail oriented.
• Good command of English for both oral and written communication.