Social Media Community Associate

Cheil Singapore; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A leading creative agency in Singapore is seeking a motivated Freelance Social Media Community Associate. This role involves monitoring comments and direct messages across social media platforms, logging interactions, and providing translation support. Ideal candidates should have internship or entry-level experience in social media or digital marketing, possess strong written communication and organizational skills, and be comfortable with various social media platforms. This position offers valuable hands-on experience in community management.

Qualifications

• Internship or entry-level experience in social media, community management, or digital marketing.
• Strong written communication skills are essential.
• Good attention to detail and organization skills are needed.

Responsibilities

• Monitor comments and direct messages across social media platforms.
• Log all comments and direct messages in a tracker.
• Propose draft responses according to guidelines.

Skills

Strong written communication skills

Attention to detail

Organizational skills

Familiarity with social media platforms

Basic translation skills

Education

Internship or entry-level experience in social media or digital marketing

Tools

Spreadsheets or tracking tools

Job description

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

IRIS Singapore, a creative, strategic and innovative company that uses the power of participation to excite progress for businesses has recently become part of the Cheil family. As part of their diverse team, we would like to invite you to participate in their progress – moving yourself and the world forward with every decision you make. Iris’s bustling office is situated in the district of Singapore, proudly embodies the best within the APAC region, home to an eclectic team of 60 with deep specialism, they are proud to be the creative agency for Trust, Samsung, Alcon and other leading brands in the region.

We are inviting candidates for the position of:

Freelance Social Media Community Associate

We are looking for a motivated Freelance Social Media Community Associate with internship or entry-level experience to support our social media community. This role focuses on monitoring comments and direct messages, organizing them in a tracker, and suggesting appropriate next steps or responses.

This is a great opportunity for someone early in their social media career who wants hands‑on experience working with real communities and global audiences.

Job Responsibilities

Community Monitoring

• Read and watch all comments and direct messages across assigned social media platforms
• Ensure no comment or DM is missed
• Identify common questions, feedback, and issues from the community

Translation Support

• Translate comments and DMs when needed or provide clear summaries in English
• Help capture the general tone and sentiment of messages

Logging & Organization

• Log all comments and DMs in the provided tracker
• Categorize interactions (e.g., question, feedback, issue, spam)
• Keep records clear, accurate, and up to date

Suggested Responses & Next Steps

• Propose draft responses following provided guidelines and examples
• Suggest next steps for questions or issues that require follow-up
• Escalate sensitive or unclear cases to the manager

Requirements

• Internship or entry-level experience in social media, community management, or digital marketing
• Strong written communication skills
• Good attention to detail and organization skills
• Comfortable using spreadsheets or tracking tools
• Willingness to learn brand tone, processes, and tools
• Experience with social media platforms such as Instagram, TikTok, YouTube, or X
• Exposure to multilingual or international communities
• Basic translation skills or experience working with non-English content