Franchise Operations Trainer (Bread)

PARIS BAGUETTE SINGAPORE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned franchise in the food and beverage sector based in Singapore is seeking a Franchise Operations Trainer. This role involves developing and delivering training programs for franchisees, providing on-site support, monitoring franchisee performance, and collaborating on best practices. The ideal candidate will have at least 3 years of relevant experience and a strong background in franchise operations and customer service. Competitive salary and a range of benefits are offered.

Benefits

Flexi health and benefit

Career development opportunities

Performance Incentive Bonus

Collaborative work environment

Qualifications

• Minimum 3 years of experience in a similar role, preferably in hospitality or food and beverage.
• Excellent knowledge of franchise operations and best practices.
• Strong communication skills for training and coaching.

Responsibilities

• Develop and deliver training programs for franchisees.
• Provide on-site support and coaching to franchisee staff.
• Monitor franchisee performance and provide feedback.

Skills

Franchise operations knowledge

Training and coaching

Customer service skills

Interpersonal skills

Microsoft Office proficiency

Job description

About the role

As a Franchise Operations Trainer at Paris Baguette Singapore, you will play a crucial role in ensuring the seamless operation and success of our franchise locations. You will be responsible for training and supporting our franchisees and their teams in the overseas countries to deliver exceptional customer service and maintain our high standards of food quality and operational efficiency.

What you'll be doing

• Develop and deliver comprehensive training programs for new and existing franchisees, covering all aspects of operations, including food preparation, customer service, inventory management, and reporting
• Provide on-site support and coaching to franchisees and their staff, ensuring they have the knowledge and skills to effectively manage their operations
• Monitor franchisee performance and provide feedback and recommendations for improvement
• Collaborate with the franchisor team to identify and implement best practices, process improvements, and new initiatives
• Maintain detailed records of all training activities and franchisee performance metrics
• Assist in the recruitment and onboarding of new franchisees

What we're looking for

• Minimum 3 years of experience in a similar Franchise Operations Trainer or TTT experience, preferably within the hospitality or food and beverage industry
• Excellent knowledge of franchise operations, including best practices in training, customer service, and operational efficiency
• Strong interpersonal and communication skills, with the ability to effectively train and coach individuals and teams
• Proficient in Microsoft Office suite and comfortable with using various training and reporting tools
• Passionate about the hospitality industry and committed to delivering exceptional customer experiences
• Flexible and adaptable, with the ability to work in a fast‑paced, dynamic environment

What we offer

At Paris Baguette Singapore, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will enjoy a range of benefits, including:

• Flexi health and benefit
• Opportunities for career development and advancement
• Performance Incentive Bonus
• A collaborative and supportive work environment