FOOD AND BEVERAGE (F&B) MANAGER

RUN XING INTERNATIONAL BUSINESS PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A renowned coffeeshop operator in Singapore is looking for an experienced operations manager to oversee daily activities and ensure customer satisfaction. The ideal candidate will have at least 6 years in the F&B industry, possess strong communication skills, and a positive attitude. Responsibilities include team training, managing operations, and ensuring compliance with safety regulations. This role provides an opportunity to directly impact customer loyalty and business performance.

Qualifications

• At least 6 years of F&B working experience.
• Positive attitude and strong communication skills.
• Ability to handle daily operations effectively.

Responsibilities

• Ensure good customer experience and satisfaction.
• Oversee daily operations and team training.
• Monitor compliance with safety and hygiene regulations.

Skills

Customer service orientation

Sales improvement from social media

Team training

Operational oversight

Job description

JOB DESCRIPTION

1. Ensure good customer experience, satisfaction and customer loyalty.
2. Ensure the smooth running of the coffeeshop operations in line with the company’s business objectives.
3. Oversee and hands-on daily operation.
4. Train team to upsell receipt per head, retail products (take away), recruit Loyalty Membership and provide good customer service.
5. Calculate future needs in kitchenware and equipment and place orders, as needed.
6. Prepare shift schedules.
7. Supervise kitchen and wait staff and provide assistance, as needed.
8. Monitor compliance with safety and hygiene regulations.
9. Gather guests’ feedback and recommend improvements to our menus.

Requirements

1. Have good F&B working experience at least 6 years.
2. Able to improve sales from social media posting and marketing.
3. Friendly personality and hospitable to all guests.
4. Need to be hands-on to daily operations, so as to understand better on SOPs to improvise the work flow.
5. Positive attitude with a strong sense of communication with customer.