FOH Concierge Manager - Guest Experience & Reservations

1-SOLEIL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A hospitality company in Singapore is seeking a dedicated Guest Concierge Manager to lead Front of House operations. The role involves ensuring top-notch service and smooth coordination with kitchen teams. Responsibilities include overseeing operations, managing reservations, and leading a team to maintain high guest experiences. The ideal candidate should have experience in guest relations management in F&B or hospitality, along with strong communication and organizational skills. A diploma in Hospitality or a related field is preferred. Competitive salary offered.

Qualifications

• Proven experience in FOH or guest relations management in F&B or hospitality.
• Strong knowledge of SOPs and reservation systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee FOH operations ensuring compliance with SOPs.
• Maintain high-quality guest experiences in service and cleanliness.
• Manage reservations and ensure smooth guest communication.

Skills

Guest relations management

Communication skills

Problem-solving

Organizational abilities

Sales awareness

Education

Diploma or degree in Hospitality, Tourism, or related field

Tools

SevenRooms

Chope

Quandoo

TripleSeat

Job description

A hospitality company in Singapore is seeking a dedicated Guest Concierge Manager to lead Front of House operations. The role involves ensuring top-notch service and smooth coordination with kitchen teams. Responsibilities include overseeing operations, managing reservations, and leading a team to maintain high guest experiences. The ideal candidate should have experience in guest relations management in F&B or hospitality, along with strong communication and organizational skills. A diploma in Hospitality or a related field is preferred. Competitive salary offered.