Flight Operations Concierge — Customer Service Pro

Jet Aviation (Asia Pacific) Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading aviation service provider in Singapore is seeking a Customer Service Agent to assist passengers and crew throughout their travel stages. The ideal candidate will ensure exceptional service, manage customer inquiries and complaints, and collaborate with flight crews. A high school diploma and a valid driving license are required, with prior experience in aviation or hospitality viewed favorably. The candidate should possess excellent communication skills and demonstrate a commitment to customer satisfaction.

Qualifications

• Must possess a valid Class 3/3A driving license.
• Work experience in the aviation industry or hospitality is advantageous.
• Ability to work flexible hours, including weekends and public holidays.

Responsibilities

• Provide excellent service to customers in a friendly manner.
• Increase customer satisfaction by understanding needs.
• Attend to handling requests and assist flight crews.

Skills

Customer orientation

Communication skills

Ability to work under pressure

Education

High School Diploma/GED

Job description

A leading aviation service provider in Singapore is seeking a Customer Service Agent to assist passengers and crew throughout their travel stages. The ideal candidate will ensure exceptional service, manage customer inquiries and complaints, and collaborate with flight crews. A high school diploma and a valid driving license are required, with prior experience in aviation or hospitality viewed favorably. The candidate should possess excellent communication skills and demonstrate a commitment to customer satisfaction.