About Us
Fitness Factory is Singapore’s longest-runningpersonal training boutique gym, with over 20 years of excellence infitness, strength training, preventive health, and personalised coaching services. We are a premium fitness and wellness brand known for deliveringhigh-touch, concierge-level client serviceand professional standards.
Key Responsibilities
Sales, Marketing & Digital Marketing
- Supportsales and marketing activitiesto drive lead generation, enquiries, and brand awareness
- Manage, update, and maintain keydigital marketing platforms, including:
- Company website (WordPress)
- Social media platforms (Instagram, Facebook, LinkedIn)
- EDMs, email marketing, and digital campaigns
- Assist withcontent creation, including basic graphic design, short-form video editing, captions, and marketing collaterals
- Support marketing coordination forlead tracking, follow-ups, and customer enquiries
- Assist in planning, organising, and coordinatingevents, workshops, seminars, and client engagement activities
Administration, Customer Service & Client Experience
- Providesecretarial and administrative support to Directors, including scheduling, correspondence, documentation, and meeting coordination
- Handle day-to-dayadministrative support, office coordination, and documentation
- Manage client databases, CRM records, and ensure proper data accuracy and record keeping
- Prepare and generatebasic operational, marketing, and client service reports
- Deliverprofessional, concierge-level customer service, including:
- Handling client enquiries and requests promptly
- Coordinating appointments, schedules, and follow-ups
- Anticipating client needs and ensuring a seamless client experience
- Support operations and management withad hoc administrative and operational tasks
Requirements
Skills & Technical Competencies
- Diploma or higher qualification from arecognised tertiary institution in Singapore
- Competent inMicrosoft Office(Word, Excel, PowerPoint, Outlook)
- Familiar withCanva, CapCut, Adobe Photoshop, or similar design and video tools
- Working knowledge ofWordPressand social media management platforms
- Knowledge ofGoogle Ads (AdWords), Meta Ads (Facebook & Instagram), and email marketing platforms
- Understanding ofsocial media algorithms, content strategy, and basic digital marketing principles
- General knowledge or working experience usingAI tools for content creation, copywriting, marketing, or administrative efficiencywill be an advantage
- Comfortable working with digital platforms, media tools, and marketing software
Personal Attributes
- Strong communication and writing skills with good command of English
- Efficient, organised, and proactive, with strong time management and attention to detail
- Able to manage multiple tasks across marketing, admin, and client services
- Resilient, dependable, and willing to learn
- Enjoys client-facing work, teamwork, and collaborative environments
- Takes ownership of responsibilities and delivers consistent service quality
Why Join Us
- Established and reputable brand in thefitness and wellness industry
- Exposure todigital marketing, administrative operations, client service, and event coordination
- Professional, structured, and growth-oriented work environment
- Opportunity to grow intosenior marketing, operations, or client experience roles
📩Interested candidates are invited to submit their resume and a brief cover note to:
query@fitnessfactory.com.sg
Only shortlisted candidates will be contacted.