First-Line IT Support Engineer

ARKSTACK PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading IT service provider in Singapore is seeking a Service Desk Engineer to deliver first-line technical support to clients. Responsibilities include managing service requests, troubleshooting basic IT issues, and ensuring timely resolution of client problems. The ideal candidate must have 1-3 years of experience in an IT support role, proficiency with Windows and macOS, and familiarity with Active Directory. A minimum qualification of NITEC in an IT-related discipline is required, along with relevant certifications like ITIL. The position offers a dynamic work environment with rotating shifts.

Qualifications

• 1-3 years of experience in a service desk or IT support role.
• Experience in troubleshooting common IT issues: network, hardware, and software.
• Familiarity with managed services environments.

Responsibilities

• Provide first-level technical support for managed endpoints and services.
• Log and manage service tickets, escalating unresolved issues.
• Troubleshoot basic IT issues including network connectivity.

Skills

Technical troubleshooting

Customer service

Process management

Time management

Team collaboration

Education

NITEC in IT-related discipline

Tools

Active Directory

Remote desktop tools (AnyDesk)

Microsoft 365

Google Workspace

Job description

A leading IT service provider in Singapore is seeking a Service Desk Engineer to deliver first-line technical support to clients. Responsibilities include managing service requests, troubleshooting basic IT issues, and ensuring timely resolution of client problems. The ideal candidate must have 1-3 years of experience in an IT support role, proficiency with Windows and macOS, and familiarity with Active Directory. A minimum qualification of NITEC in an IT-related discipline is required, along with relevant certifications like ITIL. The position offers a dynamic work environment with rotating shifts.