Fintech Ops & Client Services Manager — Build & Grow

BEATHCHAPMAN (PTE. LTD.); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Fintech client is seeking a Manager for Operations/Client Services in Singapore. This strategic role involves building processes from the ground up, including onboarding and performance management. The ideal candidate boasts 8-10 years of experience in Client Services/Operations within the payment services sector, strong leadership skills, and fluency in Mandarin for communication with Chinese-speaking clients. This is a hands-on position where you will be instrumental in driving client retention and revenue growth.

Benefits

Excellent learning opportunities

Opportunity to own processes

Qualifications

• 8-10 years of relevant experience in a similar role in Client Services/Operations.
• Leadership experience preferred or experience managing junior members.
• Fluency in Mandarin for communication with Chinese-speaking clients.

Responsibilities

• Partner with Head of Department to build processes, policies, and SOPs.
• Be hands-on with client retention and upselling efforts.
• Manage performance and KPIs once the team is recruited.

Skills

Client retention

Upselling

Performance/KPI management

Stakeholder management

Project management

Strong communication skills

Job description

A Fintech client is seeking a Manager for Operations/Client Services in Singapore. This strategic role involves building processes from the ground up, including onboarding and performance management. The ideal candidate boasts 8-10 years of experience in Client Services/Operations within the payment services sector, strong leadership skills, and fluency in Mandarin for communication with Chinese-speaking clients. This is a hands-on position where you will be instrumental in driving client retention and revenue growth.