Field Service Team Lead & On-Site Support Engineer

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A telecommunications company in Singapore is seeking a professional responsible for providing guidance and support to technicians while performing on-site product support. The role involves managing technician levels, ensuring proper training, and may require travel up to 90%. Ideal candidates will have a technical degree or equivalent experience, strong organizational skills, and proficiency in Microsoft Office. The role includes on-site troubleshooting, management of product support, and reporting on department metrics.

Responsibilities

• Provide guidance and support to field on-site and PM technicians.
• Perform on-site product support to assigned customer accounts.
• Manage staffing of the department and ensure training of team members.
• Travel up to 90% depending on account location.
• Conduct on-site troubleshooting of product and manage PM workload.

Skills

Ability to meet objectives

Ability to work independently

Organizational skills

Experience with computers and Microsoft Office

Education

Technical Degree (2 year minimum) or equivalent work experience

Prior work experience interfacing with external customers, preferred

Valid driver's license

Credit card in good standing for expenses related to travel

Job description

A telecommunications company in Singapore is seeking a professional responsible for providing guidance and support to technicians while performing on-site product support. The role involves managing technician levels, ensuring proper training, and may require travel up to 90%. Ideal candidates will have a technical degree or equivalent experience, strong organizational skills, and proficiency in Microsoft Office. The role includes on-site troubleshooting, management of product support, and reporting on department metrics.