Field Service Engineer (Admiralty / 5 Days Work / Up to $4500) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Field Service Engineer to provide technical support and assistance to customers in the field. The role includes troubleshooting, maintaining, and repairing equipment on-site, requiring a diploma in Electronics or Mechanical and a minimum of 3-5 years of relevant experience. Successful candidates will demonstrate strong communication skills and the ability to work independently. The position offers a salary range of $3000 - $4500 with working hours from 8:30am to 5:30pm, Monday to Friday.

Qualifications

• Proven min 3 - 5 years’ experience as a Field Service Engineer or similar role.

Responsibilities

• Conduct on-site installation, commissioning, servicing, training, and maintenance.
• Identify, analyze, and repair product failures, install new components and parts.
• Provide service and technical interface between customer and company.
• Advise customer on operation, maintenance, and modifications.
• Submit accurate, detailed reports in a timely manner.

Skills

Troubleshooting

Technical Support

Communication

Customer Service

Education

Diploma in Electronics or Mechanical

Job description

Overview

• Field Service Engineer
• Working day: Monday – Friday
• Working Hour: 8:30am - 5:30pm
• Salary range: $3000 - $4500
• Location: Woodlands Ave (Nearest mrt: Admiralty)

The Field Service Engineer will be responsible for providing technical support and assistance to customers in the field. This role involves troubleshooting, repairing, and maintaining equipment or machinery at customer sites.

Responsibilities

• Conduct on-site installation, commissioning, servicing, training, and maintenance.
• Identify, analyze, and repair product failures, install new components and parts.
• Provide service and technical interface between customer and company.
• Assist engineering with Factory Acceptance Test (FAT), and installation prep work.
• Advise customer on operation, maintenance, and modifications.
• Provide expert advice to customers regarding equipment operation, maintenance, and possible system modifications.
• Demonstrate a high level of integrity, professionalism, and the ability to work independently with minimal supervision.
• Communicate with management and the end user to help implement appropriate resolutions in a timely manner.
• Provide regular updates to the Service Manager to ensure timely handling of all open jobs.
• Collaborate closely with the Customer Service Team to ensure high levels of customer satisfaction.
• Respond to phone support requests as assigned.
• Analyze problems and determine appropriate solutions either individually or collaboratively as part of a team.
• Promote and sell value-added services, including spare parts, system upgrades, and service contracts, during customer visits or when opportunities arise.
• Submit accurate, detailed reports in a timely manner. Respond promptly to all customer service issues.
• Support engineering with ongoing product development and improvement projects.
• Take initiative to stay current with emerging technologies and equipment updates.
• Any other duties as assigned.

Qualifications

• Diploma in Electronics or Mechanical preferred.
• Proven min 3 - 5 years’ experience as a Field Service Engineer or similar role

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474