Field Service Engineer

SYNTEGON TECHNOLOGY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global packaging and technology company located in Singapore is expanding its Field Service team. They seek motivated candidates with a Bachelor's/Master's degree in Mechatronics or related fields and 3+ years of experience in the Pharma/Packaging industry. Responsibilities include performing maintenance and providing technical advice on site. Strong communication skills in English are required, and knowledge of PLC/HMI software is preferred. The role may involve travel, with a focus on customer satisfaction.

Qualifications

• 3+ years of experience in the Pharma/Packaging industry (6-7 years for Senior).
• Good verbal and written communication skills in English.
• Verbal Chinese is an additional advantage.

Responsibilities

• Perform general Field Service activities on site including maintenance and inspections.
• Support the assembly and testing of new machines globally.
• Give technical advice and follow up on customer queries.

Skills

Communication skills

Problem-solving skills

Technical advice

Supervision

Education

Bachelor's / Master's degree in Mechatronics

Tools

PLC / HMI software (Rockwell, Siemens, Schneider, Elau, Rexroth)

Job description

Together with 6,300 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service HUB, approximately 50 colleagues including Sales, Technical Support and Admin. We are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia / New Zealand.

We are expanding our Field Service team within Asia Pacific. Our growing business with additional responsibilities requires an extended team of motivated and experienced service colleagues. Customer satisfaction is our key goal in our work.

Key role and tasks:

• Perform general Field Service activities on site including preventative maintenance, machine overhauls, machine inspections with spare part recommendations, fault finding and line performance optimization.
• Supporting the assembly and testing of new machines at our manufacturing sites around the globe up to FAT (where necessary).
• Supporting the installation and commissioning of new machines at the customers’ site up to SAT. Providing customer training and updating of the technical documentation.
• Giving the customers technical advice on site or via remote support. Clarifying problems and solutions with the manufacturing plants where necessary.
• Recommending service products for technical / performance improvements including overhauls, modernizations, modifications and spare-parts replacement.
• Preparing all necessary tools, equipment and technical documentation before going to site. Attending customer meetings at the beginning and end of an intervention. Clearly logging your daily activities on a site report. Summarizing what has been completed and any open items still to be addressed. Following up on any open topics until closed to the customers’ satisfaction.
• Additional role of a Senior FSE: Performing site management. Supervision and training of other Field Service Engineers.

Your profile:

• Bachelor’s / Master’s degree in mechatronics or related field.
• Working experience in the Pharma / Packaging industry (3 years, Senior 6-7 years)
• Good verbal communication and written English skills.
• Verbal Chinese is an additional advantage.
• PLC / HMI software experience in Rockwell, Siemens, Schneider, Elau or Rexroth.
• Willingness to work overseas and travel up to 50% in SEA.
• Singapore Citizen / Permanent Resident is preferred.

Join our team in Thailand and experience a great team, intensive training, and a diverse and multinational place to work.

Apply now by sending our CV / resume to the attention of our HR-Manager Ms. Sirithaporn: [e-mail]