Field Service Engineer

TOMRA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a Field Service Technician responsible for installation, servicing, and repair of systems. The ideal candidate should have 2-3 years of experience with electro-mechanical systems and strong customer service skills. This role requires travel across Singapore and occasionally attending after-hours service call-outs.

Qualifications

• Minimum 2-3 years of field service or maintenance experience with electro-mechanical systems.
• Proven ability to independently install, troubleshoot, repair, and calibrate equipment.
• Competent in basic IT applications and familiarity in mobile applications and remote monitoring systems.

Responsibilities

• Installation, set up, service, and repair of systems.
• Training customers and new colleagues.
• Providing excellent customer service.

Skills

Installation

Troubleshooting

Customer service

Communication

Technical proficiency

Education

Technical/vocational qualifications (e.g., NITEC, Higher NITEC, Diploma)

Job description

Job Description

• Installation, set up, service, repair, modify, upgrade, commission, recondition, calibrate, cleaning and test of our systems.
• Reporting on service assignments and faults (online and/or paper)
• Training customers and new colleagues
• Driving for long periods as required for the above; attending to some occasional call‑outs outside your area; attending to call‑outs outside business hours as and when required.
• Providing excellent customer service to our customers retail outlets and occasionally to members of the public if required.
• Monitor RVMs using TOMRA back‑office systems
• Work closely with the service team
• Demonstrate responsibility for health and safety by safeguarding own wellbeing, avoiding risks to others, reporting hazards promptly, and complying with TOMRA SAFE Standards.
• Any other tasks in support of the business as required
• Manage and maintain tools, test equipment, technical documentation, and assigned van kits/spares to ensure completeness and compliance with inventory requirements.
• Analyse areas of potential improvement of products and report to local service team.
• Stay informed and up to date with TOMRA’s RVMs and products.

Requirements

• Technical/vocational qualifications (e.g., NITEC, Higher NITEC, Diploma) preferred; candidates with strong relevant experience may also be considered. Minimum 2–3 years of field service or maintenance experience with electro‑mechanical systems.
• Proven ability to independently install, troubleshoot, repair, and calibrate equipment.
• Proficient in interpreting technical manuals, engineering drawings, and schematics.
• Competent in basic IT applications, with familiarity in mobile applications and remote monitoring systems.
• Demonstrated customer service orientation with strong communication skills.
• Effective team player with the ability to work independently and adhere to standard operating procedures.
• Must be able to manage tools, spare parts, and occasional equipment handling and/or stand for long hours.
• Willingness to travel across Singapore and attend to after‑hours service call‑outs as required.
• Awareness of Workplace Safety and Health (WSH) standards; compliance with WSQ safety guidelines.
• Eligibility to work legally in Singapore.