Field Application Specialist

BIO-RAD LABORATORIES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading life-science company in Singapore is seeking a Field Applications Specialist to provide support to sales and marketing teams. This role involves presenting, troubleshooting, and training in technical aspects to ensure high customer satisfaction. Candidates should have more than 3 years of experience in Clinical Diagnostics or a related industry, with a background in Biology or a related field. The position offers the opportunity to enhance customer engagement and support product installations in a dynamic environment.

Benefits

Comprehensive medical plans

Wellness programs

Extensive learning and development opportunities

Qualifications

• More than 3 years of working experience in Clinical Diagnostics or related industry.
• 1–2 years as a commercial field support/application/trainer position is an advantage.
• Experience in connectivity and quality management systems is preferred.

Responsibilities

• Support the sales, marketing and operations teams in presentations and demonstrations.
• Resolve application issues and assist customers to ensure satisfaction.
• Conduct installation and connectivity for QC data management.

Skills

Problem-solving skills

Relationship-building skills

Planning skills

Interpersonal skills

Communication skills

Negotiation skills

Education

Minimum diploma in Biology, Medical Technology, Biochemistry, Biotechnology or related field

MSc in Biotechnology, Life Sciences, Applied Sciences, Biomedical Science

Job description

The primary purpose of the Field Applications Specialist is to support CDG sales, marketing and operations teams in pre‑sales presentations, demonstrations and post‑sales support to SEA distributors and direct customers to ensure customer satisfaction.

How You’ll Make an Impact:

Application Training and Support

• Resolve complicated application issues resulting from customer usage or demonstration equipment and assist customers, FSE and AMs to maintain customer satisfaction and sales opportunities in a professional manner.
• Use a logical systematic approach to troubleshoot issues for the system and share findings with team members.
• Develop training modules with the team to increase competencies of internal and external customers in line with business direction.
• Plan and conduct relevant technical and product training for sales and channel partners to increase enablement.
• Conduct installation and connectivity for QC data management for CDG instruments.

Customer Focus

• Conduct pre‑sales demonstrations/evaluations and provide critical, trusted feedback on further needs at the customer site as part of the sales process and ensure the evaluation meets customer and business needs.
• Collaborate with engineers, sales, tech support and other functions within the organization to address customer application concerns.
• Support regulatory requirements and manage customer complaints.
• Monitor and evaluate customer feedback to improve satisfaction.

Administration

• Maintain technical and training files/procedures in relevant areas of responsibility.
• Ensure all demonstration units for application training are properly accounted for.
• Coordinate with CTS to record and file all troubleshooting cases appropriately.
• Conduct system installations and training and ensure all documents are signed and accounted for sales recognition.
• Maintain daily activity records in the customer‑relationship‑management system ServiceMax in SFDC.
• Track and maintain activities and inventory in the SEA training lab.

Self‑Development

• Implement the performance management plan and individual development plan.
• Build specific soft skills and product competencies as required.
• Maintain a positive mindset and consistently strive to improve.

What You Bring

Education

• Minimum diploma in Biology, Medical Technology, Biochemistry, Biotechnology or related field.
• MSc in Biotechnology, Life Sciences, Applied Sciences, Biomedical Science is preferable.

Experience

• More than 3 years of working experience in Clinical Diagnostics, Clinical Laboratory, Blood Banking, Medical Technology and/or related industry is essential.
• 1–2 years as a commercial field support/application/trainer position in the relevant field is an advantage.
• Experience in connectivity and quality management systems is preferred.

Knowledge, Skills and Abilities

• Strong problem‑solving skills.
• Strong relationship‑building skills.
• Strong planning skills, work ethic, stability and dependability.
• Demonstrates accuracy and thoroughness.
• Excellent interpersonal, communication and negotiation skills.
• Systematic thinking and the ability to present and persuade clearly.
• Laboratory and wet‑lab skills in related clinical fields.

Who We Are: For 70 years, Bio‑Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life‑science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high‑quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio‑Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio‑Rad’s biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and well‑being of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio‑Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non‑Solicitation: Bio‑Rad does not accept agency resumes unless the agency has been authorized by a Bio‑Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio‑Rad will not pay for any fees related to unsolicited resumes.