FCL Operations Leader: Customer Service & Compliance

ECU-Worldwide (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a professional to manage daily operations, lead the customer service team, and ensure adherence to industry regulations. The ideal candidate will hold a degree, have experience in the NVOCC or Freight Forwarding sector, and possess strong communication skills. Responsibilities include overseeing shipping documentation, monitoring KPIs, and developing relationships with carriers. A proactive approach and strong analytical mindset are essential for this role.

Qualifications

• Degree in a relevant field is mandatory.
• Experience in NVOCC or Freight Forwarding preferred.
• Strong understanding of IMO regulations is required.
• Must possess excellent communication and interpersonal skills.
• Proficiency in computer skills is essential.

Responsibilities

• Manage daily operations to ensure service excellence.
• Lead customer service team for high-quality support.
• Prepare shipping documents accurately and adhere to regulations.
• Monitor KPIs and report performance to senior management.
• Control multi-country RFQs for timely quotations.
• Develop carrier relationships and oversee procurement.

Skills

Customer service expertise

Operational excellence

Communication skills

Analytical skills

Education

Degree in relevant field

Job description

A logistics company in Singapore is seeking a professional to manage daily operations, lead the customer service team, and ensure adherence to industry regulations. The ideal candidate will hold a degree, have experience in the NVOCC or Freight Forwarding sector, and possess strong communication skills. Responsibilities include overseeing shipping documentation, monitoring KPIs, and developing relationships with carriers. A proactive approach and strong analytical mindset are essential for this role.