Family Outreach and Program Coordinator

GLYPH COMMUNITY LIMITED; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

A Singapore-based charity is seeking a Programme Coordinator to support children from vulnerable households through weekend enrichment programs. This role includes managing families' enrollment processes, coordinating classes, and maintaining records to ensure effective communication and transparency. Ideal candidates should possess strong communication skills, teaching experience, and an ability to engage positively with families. The position involves a work-from-home schedule from Wednesday to Sunday, with teaching responsibilities on weekends.

Benefits

Work-from-home flexibility

Opportunity to impact children's lives

Collaborative work environment

Qualifications

• Experience in managing or coordinating programs, preferably in a community or educational setting.
• Ability to communicate effectively with families and children.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle inquiries from families and prospective beneficiaries.
• Manage weekend enrichment classes and volunteer briefings.
• Track beneficiary engagement and records.

Skills

Communication skills

Organizational skills

Experience with CRM systems

Teaching experience

Proficiency in Excel

Ability to engage children

Tools

HubSpot

Canva

Microsoft Excel

PowerPoint

Job description

Company Description

Glyph Community is a Singapore-registered IPC charity dedicated to supporting children from lower-income or vulnerable households, aged 5 to 12, through holistic weekend enrichment programs. Beyond fostering social, emotional, and intellectual growth through structured activities like arts, STEM, life skills, and wellness initiatives, Glyph Community now also focuses on uplifting the living standards of the families we serve.

Role Overview

This role supports the full journey of a beneficiary— from first contact to enrolment, engagement, and renewal. The Programme Coordinator ensures families have a smooth, caring experience while helping Glyph grow its reach through direct outreach and ecosystem partnerships. The main KPI is the number of active beneficiaries.

Roles & Responsibilities

Daily Tasks

• Respond to new and existing families via WhatsApp Business
• Follow up with prospective beneficiaries through WhatsApp, phone calls, and occasional home visits
• Maintain accurate daily attendance and activity records (Excel)
• Update CRM entries (HubSpot) to reflect family status and engagement notes

Weekly Tasks

• Teach and manage weekend enrichment classes for children
• Conduct volunteer briefings and assign session roles
• Oversee student attendance and collect feedback from families and volunteers
• Manage centre operations: open, clean, and close the centre smoothly
• Update weekly lesson slides (PowerPoint)
• Track volunteer registration and attendance (Giving.sg, Excel)
• Coordinate with social workers, government agencies, schools, and non-profits for beneficiary referrals and outreach partnerships

Monthly Tasks

• Review and update curriculum slides for relevance and clarity
• Design and send out the monthly family schedule and centre announcements (Canva, WhatsApp)
• Ensure all administrative records—attendance, feedback, engagement—are up to date and organised
• Track beneficiary engagement and handle semester renewals to maintain or grow enrolment

This role is ideal for someone who is people‑first, clear‑thinking, and unafraid to own both the details and the bigger picture. Your success is measured by one thing above all: more children reached; more lives changed.

Application Process

As part of our selection process, all applicants are required to participate in a volunteering session to assess their suitability for engaging with our beneficiaries.

Work Schedule

• Wednesday – Sunday: Work‑from‑Home
• Saturday - Sunday: Teaching at the centre