Factoring Relationship Manager

GB HELIOS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A financial services firm in Singapore seeks a Relationship Manager to oversee a portfolio of factoring clients. Responsibilities include performance monitoring, maintaining client relationships, and ensuring compliance with credit policies. Candidates should have excellent communication skills, organizational abilities, and basic financial analysis knowledge. Prior experience in factoring or trade finance is preferred, offering a dynamic environment to enhance client satisfaction.

Qualifications

• Excellent client relationship and communication skills.
• Organizational skills to manage multiple clients and tasks.
• Basic financial analysis and risk assessment skills.
• 1–2 years' experience in factoring or trade finance is a plus.

Responsibilities

• Manage a portfolio of factoring clients and monitor performance.
• Maintain strong professional relationships with clients.
• Ensure adherence to credit policies and compliance standards.
• Collaborate cross-functionally for seamless operations.

Skills

Account Management

Risk Management

Communication Skills

Financial Analysis

Process Improvement

Team Player

Regulatory Compliance

Portfolio Management

Job description

Roles & Responsibilities

The Relationship Manager is responsible for managing and growing a portfolio of factoring clients by ensuring optimal client performance, maintaining strong client relationships, monitoring credit quality, and maximizing portfolio profitability. The role combines risk management, client service, and commercial insight while supporting business expansion.

What you’ll be doing

1. Portfolio Management

• Oversee a portfolio of factoring clients, ensuring all facilities operate within approved terms, limits, and risk parameters.
• Monitor client performance through regular financial reviews, payment behavior, and concentration analysis.
• Identify early warning signs of credit deterioration and take proactive steps to mitigate risk.

2. Relationship & Account Management

• Serve as the main point of contact for assigned clients, maintaining strong and professional relationships.
• Address client inquiries and provide solutions on facility utilization, collections, and disbursements.
• Ensure smooth handover from origination.
• Support client retention and satisfaction by offering insights to optimize their working capital efficiency.

3. Risk & Compliance Oversight

• Ensure adherence to credit policies, factoring guidelines, KYC/AML requirements, and regulatory standards.
• Review transaction patterns to detect potential fraud, money laundering, or invoice manipulation.
• Coordinate with credit risk and compliance teams on portfolio reporting, exceptions, and remedial actions.

4. Cross-Functional Collaboration

• Work with collections, operations, and credit teams to ensure seamless factoring operations.
• Develop tailored solutions that meet client needs.
• Contribute to process improvement initiatives and risk‑control frameworks.

What we’re looking for

• Excellent client relationship and communication skills.
• Organizational skills – effectively managing multiple clients and tasks within timeline.
• Customer‑orientated: A genuine desire to serve clients and ensure their satisfaction.
• Team player with ability to work cross‑functionally.
• Basic financial analysis and risk assessment skills.
• 1–2 years’ experience in factoring, trade finance, or commercial lending is a plus.

Tell employers what skills you have

• Account Management
• Audit and Compliance
• Middle Office
• Risk Assessment
• Regulatory Compliance
• Process Improvement
• Risk Management
• Trade Finance
• Portfolio Management
• Fraud
• Financial Analysis
• Assessment Skills
• Capital
• Team Player
• Credit Risk
• Commercial Lending