Facilities & Guest Services Supervisor

BCR EXPLORATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

• Responsible for cleanliness and maintenance of all areas according to set standards.
• Conduct daily briefing. Plans the work of the shift and the assign all associates in the designated areas.
• Responsible for all landscaped area and all plants and flower arrangements within and outside the building.
• Trains all associates and monitors their performance
• Guest satisfaction index to be maintained at the set standard.
• Prepare Welcome Hampers for VIP/ Special request.
• Responsible for documentation and report generation pertaining to lost and found, linen, uniform, room and laundry, key control etc.
• Ensures safety of all team members and safety of guests and their belongings.
• Responsible for maintaining all reports and documents pertaining to guest service and resource handling.
• Maintain all equipment and machinery in their area of work and follow safety standards.
• Ensure that the quality of all linen and uniform both for internal and external guests is checked against the set standards.
• Follows the discard schedule and also ensures that all linen and other items are tagged correctly.
• Responsible for spot checks of all linen items, room set up, key control, uniform, etc.
• Supervises outsourced contractors to ensure contractual compliance
• Plan and implement preventive maintenance and cleaning schedules for all areas.
• Liaise constantly with Front Office and Engineering to make sure the maintenance job is completed.
• Any other duties as directed.