F&B Supervisor

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A luxury hotel and resort in Singapore is seeking a supervisor to assist in the management of restaurant operations. The ideal candidate will lead service personnel, maintain high standards of customer service, and manage training and development. A minimum of 2 years of supervisory experience in a high-end establishment is required, along with a Certificate or Diploma in Food & Beverage. This role includes shift work, weekends, and public holidays, while promoting a positive work environment.

Qualifications

• At least 2 years of supervisory experience in a 5-star hotel or deluxe restaurant.
• Exceptional communication and leadership abilities.
• Professional appearance and demeanor.

Responsibilities

• Assist management in efficient restaurant operations.
• Lead a team of service staff effectively.
• Monitor guest satisfaction and resolve issues.

Skills

Leadership

Customer service

Operational knowledge

Education

Certificate or Diploma in Food & Beverage

Job description

Job Responsibilities

• Assist the management staff in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. Leading a team of Captains, Service Attendants, Bartenders, and Hosts.
• Provide strong presence and leadership amongst the team in absence of management Staff.
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency.
• Review operating results with the team and identify opportunities to improve performance.
• Monitor all cashiering procedures are processed in compliance with accounting standards.
• Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.
• Review the reservation book, pre-assign designated tables and follow up on all special requests.
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period.
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
• Take personal responsibility to resolve guest issues.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Manages Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.
• Responsible for coordinating training of all staff as required.
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

• Certificate or Diploma and extensive F&B experience.

Experience

• A minimum of 2 years’ experience at a supervisory level in a 5-star hotel or a deluxe restaurant, preferably those with Michelin-starred or Black Pearl Diamond credentials.

Other Prerequisite

• Basic service and operational knowledge.
• Have a well-groomed, professional appearance.
• Willing and able to work on shifts, weekends and public holidays
• Able to perform under pressure.