F&B Service Team Leader (Bar/ Lounge)

PARKROYAL COLLECTION Marina Bay, Singapore; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking an experienced F&B Guest Services Executive for Portman’s Bar. This role involves leading the service team, ensuring top-tier guest experiences, and maintaining high operational standards. The ideal candidate has over 3 years of F&B service experience, strong leadership skills, and a commitment to guest satisfaction. The position offers a dynamic work environment with opportunities for career development and employee discounts.

Benefits

13th month AWS and Performance Bonus

Annual Leave from 16 days

Up to 50% Discounts at Group Properties

Career Development and Training opportunities

Qualifications

• Minimum 3 years of experience in F&B service with at least 1 year in a supervisory role.
• Strong leadership and communication skills are essential.
• Excellent guest service abilities with a passion for hospitality.

Responsibilities

• Lead and motivate service staff to deliver exceptional service.
• Monitor staff performance and provide coaching.
• Ensure compliance with hygiene and safety standards.

Skills

Leadership

Communication

Problem-solving

Guest Service

POS Systems

Tools

Microsoft Office (Excel, Word)

Job description

Job Description:

Portman’s Bar embodies the spirit of the PARKROYAL COLLECTION Marina Bay, Singapore, a celebration of nature, beauty and serenity of timeless design. Resident Mixologists spin top-quality spirits into both classic and unique cocktails. Inspired by the hotel’s Urban Farm, these cocktails embrace the ‘farm-to-bar’ concept, and are designed around specific fresh herbs and edible plants, drawing their flavours from the beauty of nature.

The F&B Guest Services Executive supports the Bar Manager in the day-to-day operations of Portman’s Bar, ensuring a seamless, warm, and engaging guest experience. This role leads and develops the service team while maintaining high service standards in a premium bar environment known for its cocktails, afternoon tea, and refined lounge ambience.

Role & Responsibilities:

Team Leadership & Operations:

• Lead, train, and motivate service staff (servers, hosts, bar assistants) to deliver exceptional and professional bar/lounge service.
• Conduct pre-shift briefings and ensure team members are informed about daily specials, seasonal cocktails, promotions, and service expectations.
• Monitor staff performance, provide coaching and feedback, and support performance appraisal discussions.
• Foster a positive, guest-centric, and collaborative work environment.
• Oversee daily bar operations including opening/closing procedures, lounge setup, table arrangements, and service flow.
• Coordinate with the bar team and kitchen to ensure smooth communication and timely delivery of beverages and food items.

Guest Experience:

• Deliver attentive, personalized, and memorable service in line with luxury hospitality standards.
• Maintain an active presence on the floor to connect with guests, anticipate needs, and ensure satisfaction.
• Handle guest inquiries, feedback, and complaints professionally, escalating issues when necessary.
• Support initiatives to enhance guest engagement, beverage experiences, and overall ambience of the bar.

Compliance & Administration:

• Monitor stock levels of service equipment (glassware, bar tools, condiments) and ensure timely replenishment.
• Uphold all hygiene, safety, and sanitation standards in accordance with Singapore Food Safety and Workplace Safety guidelines.
• Track and report daily sales, guest counts, bar incidents, and operational updates.
• Assist the Bar Manager in implementing SOPs, service refinements, and training programmes.

Requirements:

• Minimum 3 years of experience in F&B service, preferably in a bar, lounge, or upscale restaurant setting, with at least 1 year in a supervisory or team leader role.
• Strong leadership, communication, and problem-solving skills.
• Excellent guest service abilities with a passion for hospitality and a good appreciation for beverages and bar operations.
• Proficient in POS systems and basic Microsoft Office (Excel, Word).
• Highly organized, proactive, and able to excel in a fast-paced environment.
• Willing to work rotating shifts, weekends, and public holidays.
• Possesses a valid Basic Food Hygiene Certification.

Additional Information:

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.