F&B Operations Supervisor

MANPOWER SOURCES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading human resource solutions provider in Singapore seeks an Operations Supervisor. This role involves overseeing daily outlet operations, managing staff, and ensuring service quality. The ideal candidate has 2-3 years of experience in supervising F&B operations, along with strong bilingual communication skills in English and Vietnamese. Responsibilities include team management, quality assurance, customer relations, and digital engagement. We invite interested candidates to apply with an updated resume.

Qualifications

• Fluency in English and some communication in Vietnamese preferred.
• 2-3 years in supervising and F&B operations.
• Proficient in technical tools for delivery merchants.

Responsibilities

• Manage daily activities at the shop with support for 2 locations.
• Schedule, train, and evaluate staff performance.
• Conduct daily hygiene compliance checks.
• Perform food quality checks and manage delivery platform menus.
• Drive team performance towards monthly revenue targets.
• Lead initiatives for social media and feedback engagement.
• Bridge communication between Management and staff.
• Coordinate maintenance leads for repairs and cost control.
• Document and report operational events.
• Address customer feedback for continuous improvement.

Skills

Bilingual Proficiency

Strong communication skills

Organizational skills

Time management skills

Tools

Delivery merchant tools

Social media engagement tools

Job description

JOB SUMMARY

The Operations Supervisor oversees the daily activities of the outlet and staff. They are responsible for monitoring service quality, solving operational issues in a fast-paced environment, and acting as a critical communication bridge between Management and the kitchen team and customers.

RESPONSIBILITIES & EXPECTATIONS

• Oversees Outlet Operations: Manages daily activities at the flagship shop with support oversight for 2 other locations.
• Staff Management: Schedules, trains, and evaluates staff performance to maintain high service standards.
• Hygiene & Compliance: Conducts daily SFA compliance checks.
• Quality Assurance: Performs food quality checks and manages delivery platform (Grab/Panda/Deliveroo) menu availability.
• Performance Driven: Strategizes and leads the team to hit the monthly revenue targets.
• Digital Engagement: Spearheads initiatives to secure social media and review platform feedbacks with monthly target numbers.
• Cultural Integration: Bridges communication gaps between Management, kitchen staff, and customers.
• Maintenance Monitoring: Liaises with maintenance leads for facility repairs and cost control.
• Daily Reporting: Documents and reports all operational events to Management.
• Customer Relations: Rectifies customer feedback and shares insights with the team for continuous improvement.
• Ad-hoc Duties: Performs other duties as assigned by Management.

REQUIREMENTS

• Bilingual Proficiency: Fluency in English for staff and customer communication. Some communication in Vietnamese is preferred for communications with staff and customers.
• Experience: 2-3 years in supervising, training staff, and F&B operations.
• Technical Skills: Proficient in delivery merchant tools and social media engagement.
• Interpersonal Skills: Strong communication, organizational, and time management skills.

Interested candidates are invited to apply with an updated resume.