F&B OPERATIONS MANAGER

AC Hesed; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading Food & Beverage company in Singapore is looking for an experienced Operations Manager to oversee daily operations across multiple kiosks. The ideal candidate should have at least 10 years in the F&B sector, strong leadership abilities, and excellent communication skills. Responsibilities include ensuring high standards of customer service, managing staff performance, and compliance with safety regulations. This role requires the capacity to work extended hours, including weekends. Join us to drive operational excellence and enhance customer satisfaction.

Qualifications

• Minimum 10 years of working experience in the Food & Beverage (F&B) sector.
• Strong leadership and people management skills, with experience overseeing multiple teams.
• Proven ability to manage end-to-end operations, including staffing and compliance.
• Excellent knowledge of food safety, hygiene standards, and regulatory requirements.
• Ability to commit to extended working hours and support operational needs.

Responsibilities

• Oversee and ensure smooth daily operations across all kiosks.
• Implement operational standards, SOPs, and service protocols.
• Lead, supervise, train, and mentor kiosk supervisors and frontline staff.
• Uphold high standards of customer service across all kiosks.
• Enforce adherence to hygiene, food safety, and workplace safety regulations.
• Monitor financial performance and manage cost control.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Customer service

Job description

1. Operations Oversight

• Oversee and ensure smooth daily operations across all kiosks.
• Implement operational standards, SOPs, and service protocols to maintain consistency.
• Monitor kiosk performance and address operational issues promptly.

2. Staff Leadership & Development

• Lead, supervise, train, and mentor kiosk supervisors and frontline staff.
• Conduct regular performance reviews and identify training needs.
• Ensure adequate staffing levels through effective scheduling and manpower planning.

3. Customer Experience Management

• Uphold high standards of customer service across all kiosks.
• Handle escalated customer concerns and resolve issues professionally.
• Monitor customer feedback to improve service quality and kiosk performance.

4. Compliance & Safety

• Enforce strict adherence to hygiene, food safety, and workplace safety regulations.
• Ensure all kiosks comply with licensing, sanitation, and authority guidelines.
• Conduct regular audits and implement corrective actions where necessary.

5. Sales & Financial Accountability

• Drive sales performance and implement strategies to achieve revenue targets.
• Monitor financial statements, manage cost control, and optimise operational expenses.
• Oversee cash management procedures and ensure proper documentation.

6. Inventory & Supply Chain Management

• Oversee stock ordering, forecasting, and inventory control across all kiosks.
• Ensure proper storage, rotation, and minimisation of wastage.
• Work closely with suppliers to maintain product quality and timely delivery.

7. Administrative & Reporting Duties

• Prepare operational reports, sales analyses, and performance updates.
• Manage staff records, rosters, and monthly timesheets.
• Support management in planning, budgeting, and process improvements.

8. Continuous Improvement

• Identify operational gaps and implement initiatives to enhance efficiency.
• Lead process improvement projects and introduce best practices.
• Support new kiosk openings, renovation projects, and rollout of new concepts.

Job Requirements

• Minimum 10 years of working experience in the Food & Beverage (F&B) sector, preferably in kiosk, or multi-outlet operations.
• Strong leadership and people management skills, with experience overseeing multiple teams.
• Proven ability to manage end-to-end operations, including staffing, sales, service, and compliance.
• Excellent knowledge of food safety, hygiene standards, and regulatory requirements.
• Strong analytical skills with the ability to interpret sales and operational data.
• Ability to commit to extended working hours and support operational needs, including weekends and public holidays.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced, and manage multiple kiosks simultaneously.