F&B Accounts Manager

MDESG PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food and beverage firm in Singapore is seeking an F&B Accounts Manager. The successful candidate will be responsible for managing client relationships, negotiating contracts, and collaborating with internal teams to ensure client satisfaction. Excellent communication and problem-solving skills are required. This role offers an opportunity to drive growth and address client needs effectively.

Qualifications

• Excellent verbal and written communication skills to effectively interact with clients and internal stakeholders.
• Ability to build strong relationships and maintain rapport.
• Proficiency in negotiating contract terms.
• Strong analytical and problem-solving abilities.
• Capacity to manage multiple accounts using CRM tools.
• Familiarity with the F&B industry to identify trends.

Responsibilities

• Establish and nurture long-term relationships with clients.
• Serve as a point of contact, understanding client needs.
• Oversee contract discussions and negotiations.
• Work with internal teams to meet client expectations.
• Track account status and performance.
• Identify growth opportunities for upselling.

Skills

Communication Skills

Interpersonal Skills

Negotiation Skills

Problem-Solving

Organizational Skills

Industry Knowledge

Job description

Key Responsibilities for F&B Accounts Manager

• Relationship Management: Establish and nurture long-term relationships with clients, ensuring their ongoing satisfaction and loyalty.
• Client Advocacy: Serve as the primary point of contact, understanding client needs and advocating for them internally to ensure their concerns are addressed effectively.
• Contract & Negotiations: Oversee and participate in contract discussions and negotiations, ensuring mutual benefit for the client and the company.
• Internal Collaboration: Work with internal teams, such as sales, marketing, and customer support, to meet client expectations and deliver solutions.
• Performance Monitoring: Track account status and performance, providing regular progress reports to clients and upper management.
• Identifying Growth Opportunities: Proactively look for opportunities to upsell or cross-sell additional products and services to existing accounts.
• Problem Solving: Act as a critical problem-solver, dealing with client issues and finding common ground to maintain positive relationships.

Required Skills

• Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and internal stakeholders.
• Interpersonal Skills: The ability to build strong relationships, empathize with clients, and maintain rapport.
• Negotiation Skills: Proficiency in negotiating contract terms and managing expectations.
• Problem-Solving: Strong analytical and problem-solving abilities to address client challenges.
• Organizational Skills: The capacity to manage multiple accounts and tasks, utilizing tools like CRMs for efficient tracking.
• Industry Knowledge: Familiarity with the F&B industry to identify trends, competitor activities, and potential new business opportunities.