Export Customer Service (Officer / Executive)

AlwaysHired; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an Export Customer Service Officer / Executive to provide exceptional customer service and manage export documentation. The ideal candidate will be responsible for ensuring compliance with regulations, coordinating with various teams, and submitting timely reports. Interested applicants should submit their resumes via the QUICK APPLY button.

Qualifications

• Friendly and reliable customer service skills.
• Ability to coordinate with multiple teams.
• Familiarity with export permits and customs documentation.

Responsibilities

• Provide friendly and reliable customer service.
• Verify export document compliance & process export work orders.
• Monitor onboard status & inform customers of irregularities.
• Submit monthly customer reports on time.

Job description

Export Customer Service (Officer / Executive)

Mon–Fri: 9:00am – 6:30pm

Alternate Saturday: 9:00am – 1:00pm

Responsibilities

• Provide friendly and reliable customer service
• Send flight details to customers within 1 hour of booking
• Verify export document compliance & process export work orders
• Apply export permits and customs documents accurately and on time
• Answer all calls within 3 rings
• Monitor onboard status & inform customers of irregularities
• Coordinate with Ops, Warehouse, Traffic & Planning teams
• Ensure correct and updated airfreight rates
• Stay updated on airline/government regulations
• Submit monthly customer reports on time
• Liaise with internal & external stakeholders on shipment status
• Ensure shipments follow SOP and are properly arranged
• Work with Sales & other teams for special arrangements

Next Step

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.