Export Customer Service (Japanese Speaking) [SL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a dedicated individual to maintain exceptional customer service in the air freight sector. This role requires monitoring flight details, ensuring compliance with export documentation, and fostering communication across departments. Ideal candidates should have at least 2 years of experience in the air freight logistics industry and be proficient in Japanese, reflecting knowledge of its culture. This position offers a chance to make a significant impact in a rapidly growing field.

Qualifications

• 2+ years of experience in the air freight logistics industry is preferred.
• Fluency in Japanese with cultural knowledge is preferred.

Responsibilities

• Maintain direct communication with customers, providing reliable service.
• Ensure flight details are delivered to customers promptly.
• Verify export document compliance for export work orders.
• Process export permits and customs in a timely manner.
• Respond promptly to all customer calls.
• Monitor onboard status and inform customers of discrepancies.
• Foster communication across Operations, Warehouse, Traffic, and Planning teams.
• Apply accurate and updated airfreight rates.

Skills

Customer service skills

Communication skills

Ability to verify compliance

Job description

Responsibilities

• Maintain direct communication with customers, providing exceptional, friendly, and reliable service.
• Ensure flight details are provided to customers within the specified time frame after receiving the booking.
• Verify export document compliance when processing export work orders.
• Apply the correct export permits and process other export customs in a timely manner.
• Respond to all calls promptly.
• Continuously monitor the onboard status and notify customers of any discrepancies or irregularities.
• Foster effective communication across all relevant departments (e.g., Operations, Warehouse, Traffic, and Planning teams).
• Ensure that the correct and up-to-date airfreight rates are applied.

Requirements

• 2 years’ experience in air freight logistic industry is preferred
• Speaks and write Japanese with knowledge of the culture is preferred

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.