Experienced Logistics Customer Support

GLOBE LOGISTICS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking an Experienced Logistics Customer Support Executive to manage customer inquiries and ensure smooth logistics operations. Candidates must have prior experience in customer service within the logistics sector and possess excellent communication skills. The role offers a $3,500 monthly salary with a 5.5-day work week, including Work From Home on Saturdays. Staff lunches are provided, making it an attractive opportunity in the freight shipping and transportation industry.

Benefits

Staff lunch provided

Work From Home on Saturdays

Qualifications

• Prior experience in customer service, especially in logistics/shipping/air freight.
• Ability to work in a fast-paced environment.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone and email.
• Coordinate with internal logistics and operations teams.
• Provide shipment updates and resolve issues efficiently.
• Maintain accurate documentation and records.
• Build and maintain strong customer relationships.
• Assist in general administrative tasks when needed.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Ability to multitask

Positive team player attitude

Tools

Monday.com

Job description

Experienced Logistics Customer Support Executive

Freight Shipping & Logistics Transportation Industry
Salary:$3,500/month
Work Arrangement:5.5-day work week (Saturday WFH)

Location:Keppel Distripark

About the Role

We are looking for a proactive and customer-oriented Customer Support Executiveto join our team in the freight shipping and transportation sector. In this role, you will be the key point of contact for clients, providing timely support, handling inquiries, and ensuring smooth logistics coordination.

Key Responsibilities

• Handle customer inquiries via phone and email professionally and promptly
• Coordinate with internal logistics and operations teams
• Provide shipment updates and resolve issues efficiently
• Maintain accurate documentation and records
• Build and maintain strong customer relationships
• Update and maintain work task management (Monday.com)
• Assist in general administrative and support tasks when needed

Requirements

• Prior experience in customer service (experienced in logistics/shipping/air freight is a must)
• Strong communication and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Team player with a positive attitude

Work Schedule & Benefits

• 5.5-day work week
• Saturday: Work From Home (Stay contactable)
• Salary: $3,500
• Staff lunch provided.