Executive Sales Support (Ocean Carrier)

OCEAN NETWORK EXPRESS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A key player in shipping solutions in Singapore is seeking a professional to provide support to the Key Account Sales team. The successful candidate will assist with administrative and operational tasks, ensuring the delivery of exceptional service to customers. Key responsibilities include maintaining customer satisfaction, managing CRM accuracy, and preparing essential reports. The ideal candidate should hold a Diploma or Degree in Maritime Studies, possess strong interpersonal and analytical skills, and be proficient in Microsoft Office tools.

Qualifications

• Sales experience in container shipping or forwarding industries preferred.
• High level of integrity and professionalism required.
• Fast-paced environment resilience is essential.

Responsibilities

• Provide administrative, reporting, and operational support to the Key Account Manager.
• Maintain customer satisfaction through timely issue resolution.
• Ensure CRM accuracy and completeness.
• Generate weekly and monthly reports.

Skills

Sales experience in container shipping or forwarding

Interpersonal skills

Negotiation skills

Analytical skills

Team player

Self-motivated

Proficient in MS Office

Education

Diploma or Degree in Maritime Studies / Shipping-related disciplines

Tools

MS Office

Google suite applications

Job description

Job Summary

To provide support to the Key Account Sales lead, by ensuring the seamless and successful delivery of service levels to customers.

Key Responsibilities

• Provide essential administrative, reporting, and operational support to the Key Account Manager (KAM) / team, ensuring the smooth execution of account strategies.
• Maintain high levels of customer satisfaction through professional and timely issue resolution.
• Maintain the accuracy and completeness of the Customer Relationship Management (CRM) system.
• Generate and prepare standardized weekly and monthly reports and assist the KAM in the preparation of Monthly and Quarterly presentations.
• Handling routine inquiries and communicating operational status updates on behalf of the KAM.
• Facilitate the resolution of customer cases and operational issues.
• Ensure rates are filed correctly before receipt of cargo.
• Assist in any other assigned duties.

Job Requirements

• Diploma or Degree in Maritime Studies / Shipping-related disciplines.
• Preferably sales experience in container shipping or forwarding industries.
• Possess interpersonal skills with a high level of integrity and professionalism.
• Possess strong negotiation and analytical skills.
• A team player who can work independently.
• Self-motivated individual who is result-oriented and resilient in a fast-paced environment.
• Proficient in MS Office skills such as Excel, Word, and PowerPoint as well as Google suite applications.

*Only shortlisted candidates will be notified.