Executive, Programmes & Community Outreach Dept

PERTAPIS Education and Welfare Centre; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A community-focused organization in Singapore seeks a Volunteer Coordinator to develop and manage volunteer programs. Responsibilities include recruiting volunteers, managing stakeholder relationships, and reviewing volunteer processes. Ideal candidates should have a diploma in a relevant field, experience in stakeholder management, and strong communication skills. This role offers a chance to make a meaningful impact in the community.

Qualifications

• Minimum Diploma in a related field preferred.
• 2 years of experience in stakeholder management or volunteer-related work is advantageous.
• Outstanding verbal, written, and interpersonal communication skills.

Responsibilities

• Identify and develop volunteering opportunities.
• Post volunteer recruitment ads and attend to enquiries.
• Assist in resolution of volunteers' conflicts.

Skills

Stakeholder management

Community work

Interpersonal communication

Customer service orientation

Team player

Multi-tasking

Education

Diploma in Human Resources, Hospitality or Event Management

Tools

Microsoft Office

Job description

1. Job Functions

Volunteering Opportunities

• Identify and develop volunteering opportunities
• Design volunteer role and responsibilities
• Support in developing risk assessment and mitigation strategy

Volunteer Recruitment

• Post volunteer recruitment ads and attend to volunteer enquiries
• Engage stakeholders and the community for the recruitment, selection & deployment of volunteers
• Maintain volunteer database and ensure compliance to PDPA & other regulations

Volunteer Onboarding & Training

• Develop, monitor and review volunteer onboarding process & training

Volunteer Support & Recognition

• Assist in the resolution of volunteers' conflicts and complaints
• Conduct and evaluate volunteer feedback
• Monitor volunteer participation hours to recognize & appreciate volunteers’ contribution

Corporate Social Responsibility (CSR) and School Values in Action (VIA)

• Attend to CSR & VIA enquiries
• Assess and match CSR & VIA programs to PERTAPIS needs
• Monitor and evaluate CSR & VIA contribution and partnership
• Maintain CSR & VIA database and ensure compliance to PDPA & other regulations

Volunteer Management Process Review

• Support in evaluating and sustaining volunteer programs & partnerships
• Support in evaluating policies and processes

Assist with PERTAPIS events & projects where required

2. Candidate Requirements

• Possess Minimum Diploma in a related field - preferably Human Resources, Hospitality or Event Management
• Preferably with Min. 2 years of experience in stakeholder management or volunteer-related work is advantageous.
• Strong interest in community work, with a customer service orientation and good stakeholder awareness
• Outstanding verbal, written, and interpersonal communication skills
• People-oriented and willing to work the ground
• Pro‑active and a good team player
• Ability to multi‑task and meet deadlines with minimum supervision
• Proficient in Microsoft Office (Word, PowerPoint, Excel)

3. Working Hours

5 days work

Monday - Friday, 9am to 6pm

4. Working Hours

1 Joo Chiat Complex