Executive, Operations

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in digital healthcare is seeking an enthusiastic individual to support operational excellence and drive digital transformation initiatives. This role involves collaboration across teams, managing escalations, and contributing to marketing strategies, all while enhancing customer satisfaction. Candidates should hold a diploma and have a passion for improving healthcare services through digital means.

Qualifications

• Prior experience in healthcare operations, digital transformation projects, or service delivery roles preferred.
• Proficient in project coordination and user acceptance testing (UAT); experience with digital platforms is an advantage.
• Detail-oriented with a continuous improvement mindset.

Responsibilities

• Provide operational and administrative support for digital healthcare services.
• Manage service escalations and ensure resolutions are communicated to stakeholders.
• Support project management activities, including testing and user journey design.

Skills

Analytical skills

Problem-solving skills

Communication

Stakeholder management

Cross-functional collaboration

Education

Diploma in any discipline

Job description

We are seeking for a self-motivated and enthusiastic individual who is passionate about contributing to the digital transformation of healthcare to join our team.

• Provide day-to-day operational and administrative support to ensure smooth execution of digital healthcare services
• Foster effective collaboration across internal teams, clinics, departments, and service providers
• Manage service escalations by investigating issues, providing timely resolutions, and reporting findings appropriately to relevant stakeholders
• Support project management activities, including designing digital user journeys, developing and executing test cases, and conducting comprehensive end-to-end testing of the digital platform
• Identify opportunities for process improvements and system enhancements to boost operational efficiency and enhance customer satisfaction
• Contribute to the development and execution of marketing strategies and collaterals to drive adoption of the digital platform
• Assist in partner engagement efforts, including deal negotiations, onboarding, renewals, training and implementation support during system enhancements or process changes
• Provide training and ongoing support to clinic staffs, and step in to perform clinic duties when required
• Perform any other ad-hoc duties as assigned

Requirements

• Diploma in any discipline, preferably with prior experience in healthcare operations, digital transformation projects, or service delivery roles
• Strong analytical and problem-solving skills, with the ability to work independently and take initiative
• Proficient in project coordination and user acceptance testing (UAT); experience with digital platforms is an advantage
• Excellent communication and stakeholder management skills
• Comfortable with cross-functional collaboration and multitasking in a fast-paced environment
• Detail-oriented with a continuous improvement mindset

Please be informed that only shortlisted candidates will be notified

For more information, visit https://www.heyally.com/ or https://alliancehealthcare.com.sg/.