Executive, Guest Service (Permanent Night Shift)

The Ascott Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality provider in Singapore is seeking a Guest Service Associate to support daily operations at their hotel. The ideal candidate will ensure guest satisfaction, handle check-ins and check-outs efficiently, manage accounts, and provide recommendations for local attractions. Strong English communication skills and a service-oriented mindset are essential. This role may require permanent night shifts. Join us for a rewarding experience in hospitality!

Qualifications

• Strong English communication skills, both spoken and written.
• Detail-oriented with strong focus on guest service.
• Ability to work in a team-oriented environment.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Ensure guest satisfaction at the Front Desk.
• Manage guests' accounts and reservation systems.

Skills

Good command of spoken and written English

Attention to details

Excellent team player

Service-oriented

Willingness to perform night shifts

Job description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English
• Pay attention to details
• Excellent team player and service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform permanent night shifts