Executive, Digitalisation & IT Ops

*Scape Sg; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A non-profit organization in Singapore seeks an IT Operations Manager to manage IT infrastructure and operations. You will oversee daily IT tasks, support digital project implementations, and drive continuous improvements in collaboration with cross-functional teams. The ideal candidate has at least 1 year of relevant experience and knowledge in networking and troubleshooting. This role offers a dynamic environment focused on innovation and technology adoption.

Qualifications

• At least 1 year of relevant working or internship experience in IT operations, system administration, or technical support.
• Fundamental knowledge of networking fundamentals.
• Experience troubleshooting hardware, software, and network-related issues.

Responsibilities

• Manage IT infrastructure and oversee daily IT operations.
• Support development and implementation of digital projects.
• Act as key coordination point for IT operations and helpdesk matters.
• Assist in IT asset procurement and compliance.
• Support digitalisation initiatives and budget planning.

Skills

Networking fundamentals (LAN, WAN, VPN, firewalls, DNS)

Troubleshooting hardware, software, and network issues

Familiar with Windows and Office 365

Experience with IT service management (ITSM) tools

Coordination with IT vendors

Passion for digital innovation

Job description

Overview

*SCAPE Co., Ltd. is a non-profit organisation that nurtures youth by developing talents. We provide a holistic network of programmes, communities, and facilities to support youth in pursuing interests and passions.

YOUR ROLE

Reporting to the Assistant Director, Digitalisation & IT Ops, you will manage IT infrastructure, oversee daily IT operations, manage resources, and drive continuous improvements within the IT department and *SCAPE team. You will support integration of emerging technologies, optimise IT processes, and foster a culture of continuous learning and technology adoption.

YOU WILL BE WORKING ON

• Collaborate with cross-functional teams to brainstorm, develop, and implement innovative digital solutions.
• Support development and implementation of digital projects from concept to execution, including prototypes, wireframes, and mock‑ups.

IT Operations & Cybersecurity

• Support operation and upkeep of IT infrastructure, including network, systems, software, applications, data storage, backup, and security.
• Act as key coordination point for IT operations and helpdesk matters, triaging and following up issues with vendors and service providers.
• Assist in IT asset procurement, inventory tracking, and disposal processes, ensuring documentation and compliance.
• Support digitalisation initiatives within the infrastructure domain, including implementation and adoption of approved systems and tools.
• Assist in planning and delivery of basic IT familiarisation and user guidance for end users.
• Provide support in budget planning related to IT initiatives and operations.
• Support the Head of Department in vendor coordination, monitoring project delivery, maintenance services, and software licence renewals; assist in development and upkeep of IT policies and standard operating procedures.

Team Management & Internal Collaboration

• Contribute to development and execution of *SCAPE’s overall strategic plan and vision.

WHO YOU ARE

• At least 1 year of relevant working / internship experience in IT operations, system administration, or technical support (advantageous).
• Fundamental knowledge of networking fundamentals (LAN, WAN, VPN, firewalls, DNS).
• Experience troubleshooting hardware, software, and network‑related issues.
• Familiar with Windows, Office 365, mobile device management, IT service management (ITSM) tools and ticketing systems, and SharePoint frameworks.
• Experience coordinating with IT vendors for troubleshooting and project execution.
• Passion for digital innovation and technology trends.