Executive Assistant, Group Medical Records Office

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare institution is seeking an Executive Assistant for the Group Medical Records Office. The successful candidate will manage medical report requests, ensure timely completion of reports, and provide exceptional customer service. This role requires a proactive team player with strong communication skills and a diploma qualification.

Qualifications

• Minimally a Diploma education qualification.
• 1-2 years of experience in healthcare or administrative roles.
• Proficient in Microsoft Office tools.

Responsibilities

• Process medical report requests and enquiries.
• Follow-up with doctors on report requests.
• Conduct quality checks on medical reports before release.

Skills

Communication

Interpersonal Skills

Customer Service

Service Orientation

Education

Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Executive Assistant, Group Medical Records Office

Job ID: 7210

Job Function: Ancillary

Institution: National University Hospital

Job Description

The shortlisted candidate is to ensure timely completion of medical reports and themedical information is released in accordance with the hospital policy.

Duties and Responsibilities

• Register and process medical report requests, including cashier function for medical report payment.Handle all email, phone and mail enquiries pertaining to medical reports.
• Follow-up with doctors on incomplete medical report requests.
• Execute administrative duties pertaining to all medical report requests.
• Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
• Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
• Conduct quality check on medical report before release.
• Any adhoc assignment as assigned by the supervisor.

Requirements

• Possesses minimally a Diploma education qualification.
• Preferably at least 1-2 years of experience in healthcare/hospitality/government industry with administrative or customer service experience.
• Proficient in Microsoft Outlook, Word and Excel.
• Excellent communication and interpersonal skills.
• Service oriented and customer focused.
• Positive working attitude, team player and willing to learn.