Events Program Manager , Customer Engagement Programs (AWS)

Amazon; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading tech company in Singapore is looking for an experienced program manager to oversee the delivery of event workstreams within their AWS portfolio. The ideal candidate will have over 5 years of experience in event management and a strong grasp of project management principles. The role involves managing logistics, coordinating with multiple stakeholders, and ensuring high-quality execution during live events. An inclusive culture drives Amazon to empower employees to achieve outstanding results.

Qualifications

• 4+ years of professional non-internship marketing experience.
• 5+ years of experience in event management or related field.
• Experience in project management, including resource planning and managing schedules.

Responsibilities

• Support the delivery of assigned event workstreams including content operations.
• Manage day-to-day program activities and stakeholder coordination.
• Troubleshoot and resolve issues during live events.

Skills

Program management

Event management

Stakeholder coordination

Troubleshooting

Logistics management

Communication

Job description

Job ID: 3136619 | Amazon Web Services Singapore Private Limited

Execute end-to-end operations and delivery of specific event workstreams or programs within AWS's event portfolio. This role requires strong program management skills and the ability to manage multiple priorities while ensuring high-quality delivery. You will be responsible for implementing event strategies across various disciplines (e.g., content, operations, platforms, or specialized audience programs) and playing a key role in onsite execution during live events.

Program Management & Execution

• Support the end-to-end delivery of assigned event workstreams or programs (examples: content operations, platform management, expo areas, audience-specific programs)
• Manage day-to-day program activities, including timeline development and stakeholder coordination
• Create and maintain project documentation and status reporting
• Coordinate with vendors and internal teams for successful delivery
• Own specific onsite responsibilities during live events

Event Planning & Delivery

• Implement standardized processes from the Event Center of Excellence
• Coordinate event logistics within assigned workstream
• Ensure consistent delivery quality across program elements
• Support budget tracking and reconciliation
• Manage onsite teams and vendors during event execution
• Troubleshoot and resolve issues during live events

Stakeholder Coordination

• Act as primary liaison between stakeholders, vendors, and internal teams
• Manage regular communications and status updates
• Coordinate with regional teams to ensure local relevance while maintaining global standards
• Gather and incorporate stakeholder feedback
• Support stakeholder needs during onsite execution

Operations & Measurement

• Implement standard operating procedures and best practices
• Support data collection and reporting for program metrics
• Lead post-event analysis and documentation
• Contribute to process improvement initiatives
• Maintain program documentation and playbooks

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world‑class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission‑critical applications on top of AWS services.

Basic Qualifications

• 4+ years of professional non‑internship marketing experience
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
• Experience with event AV and live event planning
• Experience prioritizing and managing multiple responsibilities
• 5+ years of experience in event management or related field

Preferred Qualifications

• Experience in organizing events for content creators (e.g., education summits, booths at events)
• Experience with technology industry events (3,000+ attendees)
• Understanding of specific event disciplines (content, operations, platforms)
• International event experience
• Knowledge of event registration and marketing automation platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.