Events Executive

Griglia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading event management company in Singapore is seeking an Event Executive / Guest Relations Officer to ensure memorable experiences for clients and guests. This role involves coordinating logistics, managing communications, and overseeing operations during events. Candidates should be flexible, possess strong customer service skills, and ideally have a background in hospitality or F&B. The position requires working evenings and weekends as needed, with a focus on delivering exceptional service standards.

Qualifications

• Flexibility to work evenings, weekends, and event hours as required.
• Relevant knowledge of wines and beverages appreciated.

Responsibilities

• Lead communications by managing email and phone enquiries.
• Coordinate site visits with clients and vendors.
• Prepare and maintain event documentation.
• Oversee on-site event operations.
• Manage guest relations and feedback.
• Collaborate with teams for successful events.
• Support the Events Director with administrative tasks.

Skills

Flexibility

Customer service

Communication skills

Education

WSET Level 1 or 2 certification

Background in F&B or hospitality

Job description

Job Summary

The Event Executive / Guest Relations Officer will collaborate closely with the Events Director to plan, coordinate, and execute events that deliver seamless and memorable experiences for guests and clients. This role drives operational excellence and elevates service quality throughout event lifecycles.

Responsibilities

• Lead communications by managing email and phone enquiries to provide timely and professional responses that enhance client and guest satisfaction
• Coordinate and participate in site visits with clients and vendors to align event logistics and expectations
• Prepare, organize, and maintain event documentation including contracts, proposals, and event orders to support efficient event planning and execution
• Oversee on-site event operations to ensure service delivery meets company standards and guest experience objectives
• Manage guest relations by welcoming clients, attending to VIPs, and professionally addressing feedback to uphold high service standards
• Collaborate with internal teams and external partners to ensure smooth coordination and successful event outcomes
• Support the Events Director with administrative and operational tasks to facilitate effective event management

Required competencies and certifications

• Flexibility to work evenings, weekends, and event hours as required

Preferred competencies and qualifications

• Background in F&B or hospitality to contribute relevant industry knowledge and customer service expertise
• Basic knowledge of wines and beverages, with WSET Level 1 or 2 certification considered an advantage

Work Schedule 5 days per week

• 10:00 a.m. – 9:30 p.m. (inclusive of meal breaks)