EUC Support Engineer

Healthway Medical Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore is seeking an IT Support Technician to provide phone and on-site support for computer hardware and network issues. The ideal candidate should have a Higher Nitec or Diploma in Computer/Electronic Engineering and preferably at least one year of relevant experience. This role involves troubleshooting, maintaining IT equipment, and managing user accounts. A resourceful attitude and some knowledge of networking will be advantageous, making this a great opportunity for someone looking to grow in a technology administration role.

Qualifications

• Minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent.
• 1+ years experience in Technology Administration preferred.
• Some network knowledge will be an advantage.

Responsibilities

• Provide phone and on-site support for IT issues.
• Ensure new IT equipment is functional.
• Manage user accounts and vendor follow-ups.

Skills

Phone and on-site support

Troubleshooting networking issues

Account management

Computer literacy in MS Office

Education

Higher Nitec or Diploma in Computer/Electronic Engineering

Job description

Job Responsibilities

• To provide phone and on-site support for computer hardware, applications and network related issues of Head office and clinics

• Ensure new PCs and IT peripherals deployed are in working conditions else rectification to be done

• Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals

• Troubleshoot networking and connection issues

• Ensure the accuracy of the asset information such as all are tagged and recorded

• Maintain and update of computer peripheral devices and software inventory of the company

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties

• Perform service request related to client platforms

• Perform user account management (e.g., Create password, reset & delete)

• Perform follow-up with vendor on replacement of hardware

• To assist IT manager for smooth IT support operation

• Any other ad-hoc duties as and when assigned by superior

Job Requirements

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline

• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage

• Computer literacy in MS Office

• Proficiency in Technology will be added advantage

• Independent, resourceful, result-oriented individuals with a "can-do" attitude