Estate Manager (Housing Management) - Contract

Housing and Development Board; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A public housing authority in Singapore seeks an Estate Manager to oversee public housing policies, manage lease matters, and engage with residents. The role emphasizes teamwork, interpersonal skills, and customer service, requiring the candidate to generate insights through data analysis. This position offers a contract of 1+1 year, contributing to community projects and the overall improvement of public housing services in Singapore.

Qualifications

• Good team player with strong interpersonal abilities.
• Experience in customer service and engagement.
• Ability to work with data and generate insights.

Responsibilities

• Review and administer public housing policies and regulations.
• Manage mortgage financing matters and lease transfer issues.
• Engage residents and collaborate with agencies for estate renewal programmes.
• Improve customer service through data-driven insights.

Skills

Excellent interpersonal skills

Customer-service mindset

Data analysis capabilities

Job description

What the role is

To engage with and care for our residents by delivering excellent housing management services to meet diverse housing needs and achieve national social objectives.

What you will be working on

• Your responsibilities as an Estate Manager include the review and/or administration of public housing policies, rules and regulations for HDB living; administration of mortgage financing matters; and the management of lease matters such as transfer of flat ownership, renting out of flat and monetisation options.
• You may be involved in the allocation and management of rental flats and car parks; provide guidance and assistance to flat owners and tenants on the maintenance of their flats.
• You are also expected to engage HDB residents & work in partnership with other agencies/stakeholders to deliver estate renewal programmes (e.g. Home Improvement Programme) and co-create solutions & resolve housing management issues.
• With the rich information gathered through customer interactions & case management, it is necessary that you are able to work with data and generate useful insights to improve work processes & customer service.

What we are looking for

You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels. Successful candidate will be offered a 1+1 year contract.

About Housing and Development Board

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home. Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.