eShipping IT Specialist - Customer Tech Support

Xcellink Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading logistics company in Singapore is seeking a CFIT Technical Specialist to provide technical support for their Electronic Shipping Solutions. In this role, you will assist customers with setup, troubleshoot issues, and ensure compliance with IT standards. Candidates should have at least 2 years of IT support experience, preferably with eCommerce systems, along with strong technical and communication skills. This is an opportunity to engage with customers and contribute to their successful implementation of the company's solutions.

Qualifications

• Minimum 2 years of IT technical support or helpdesk experience.
• Experience in eCommerce systems is preferred.
• Sales or pre-sales experience is an added advantage.

Responsibilities

• Provide first-line and advanced technical support for DHL Electronic Shipping Solutions.
• Guide customers through the setup and onboarding process for DHL eShipping tools.
• Manage and support the deployment of DHL Electronic Shipping Solutions.

Skills

Technical troubleshooting skills

Proficiency in Microsoft Office tools

Communication skills

Analytical thinking

Customer engagement skills

Education

Degree/Diploma in Information Services or related field

Job description

A leading logistics company in Singapore is seeking a CFIT Technical Specialist to provide technical support for their Electronic Shipping Solutions. In this role, you will assist customers with setup, troubleshoot issues, and ensure compliance with IT standards. Candidates should have at least 2 years of IT support experience, preferably with eCommerce systems, along with strong technical and communication skills. This is an opportunity to engage with customers and contribute to their successful implementation of the company's solutions.