Entry Level IT Helpdesk Engineer - OJT Provided

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT service provider in Singapore is looking for an Entry Level IT Helpdesk Engineer to provide remote IT support to users. You will resolve IT-related issues through various channels and ensure user satisfaction. Candidates should have at least NITEC qualifications and a good command of English. This is a great opportunity for those seeking to start their career in IT support.

Qualifications

• Good command of English to liaise with different entities.

Responsibilities

• Provide accessible and effective support to resolve IT issues.
• Take user calls and provide first-level technical support.
• Coordinate user account management tasks.

Skills

Good command in English

Education

NITEC/Higher NITEC

Job description

Entry Level IT Helpdesk Engineer - OJT Provided

As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end users through phone calls, email, or live chat whenever end users encounter any IT‑related issues.

Responsibilities

• Provide accessible, timely, effective, efficient, and professional quality service to resolve problems and delight users.
• Be available to take calls.
• Accurate assessment and resolution of problems.
• Provide first‑level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice service‑related service requests.
• Coordinate employee user account administration, activation, changes, and terminations.
• Receive and answer all users’ IT service request calls.

Requirements

• Good command in English to liaise with different entities.
• Candidate must possess at least NITEC/Higher NITEC and above.