Entry-Level Call Center Agent — 6-Month Contract

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Representative for a 6-month contract. The role involves addressing enquiries via phone and email, updating customer interaction records in the CRM system, and ensuring timely follow-up with customers. Ideal candidates should have a minimum of GCE 'A' Levels or Diploma. Training will be provided, and no prior experience is necessary. This position offers a salary of $2200 plus a completion bonus.

Qualifications

• Minimum GCE 'A' Levels or Diploma in any field.
• No experience required, training will be provided.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional manner.
• Update complete and accurate information on customer interactions in the CRM system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues that require escalation.
• Prepare requests including policy summary, premium paid, beneficiary information.

Education

Minimum GCE 'A' Levels or Diploma

Job description

A recruitment agency in Singapore is seeking a Customer Service Representative for a 6-month contract. The role involves addressing enquiries via phone and email, updating customer interaction records in the CRM system, and ensuring timely follow-up with customers. Ideal candidates should have a minimum of GCE 'A' Levels or Diploma. Training will be provided, and no prior experience is necessary. This position offers a salary of $2200 plus a completion bonus.