Enterprise Service Manager

Vistra; Singapore; Hybrid; SGD 70,000 - 100,000; Full time

Job summary

A global service organization is seeking an Enterprise Service Manager in Singapore. The role involves managing ongoing client relationships and ensuring services meet contractual SLAs. Candidates should have excellent communication and client management skills, as well as a strong background in global services and team leadership. Company offers a hybrid working arrangement, medical insurance, wellness allowance, and competitive leave benefits. Join us to thrive in a dynamic work environment!

Benefits

Flexible hybrid working arrangement

Comprehensive medical insurance

Wellness allowance

Competitive annual leave

Qualifications

• Self-confident with excellent client management skills.
• Proven ability to manage and lead a team.
• Strong experience in global services environments.

Responsibilities

• Manage ongoing contractual relationships for EMS.
• Work collaboratively to deliver contracted services.
• Ensure invoices are raised on time per client contracts.
• Flag SLA issues and collaborate for resolutions.

Skills

Excellent communication skills

Client management skills

Strong management skills

Customer service oriented

Ability to identify issues

Knowledge of regulatory requirements

Education

Degree level education or relevant experience

Job description

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Enterprise Service Manager. Reporting to the Global Delivery Director - Entity Management, this full‑time and permanent position is based in Singapore and offers regional coverage, allowing you to make a significant impact to our Corporate and its’ growth.

Key responsibilities:

• Being part of a team helping to manage ongoing contractual relationships to clients for EMS.
• Working collaboratively with colleagues and partners to deliver contracted services to clients to ensure that SLAs as defined in the relevant contracts are met or exceeded.
• Ensure all work performed is invoiced on time and in line with client contracts.
• Continuing to update technical expertise, qualifications and experience required to provide the Service.
• Promote the organisation's capabilities to clients, identify sales opportunities, working with colleagues to achieve contract extensions or new and additional business.
• Manage the delivery of services from external service provider to clients and proactively escalates where expectations are not met.
• Help team leaders with planning to ensure that operational capacity matches demand.
• Flag anticipated SLA issues in a timely manner to line manager so that a resolution can be agreed.
• Ensure SLAs are met and compliance requirements adhered to.
• Helping to grow awareness of EMS as a service line.

Key requirements:

• Self-confident, with excellent communication and client management skills.
• Strong management skills, creating and instilling a high-performance culture.
• Customer service oriented, gaining trust with clients and with a passion for consistently exceeding client expectations.
• Ability to see and implement changes to process to improve service delivery to clients and improve profitability from the services provided.
• Ability to identify issues and bring in experts to solve client and internal issues.
• Lead against priorities and deadlines, manage team workloads.
• Sound knowledge of relevant regulatory requirements and standards.
• To live and breathe Vistra Values.
• A strong working knowledge of governance and company secretarial matters
• Strong experience of having worked in global services environment and a client facing role.
• Evidence of having managed a team.
• Educated to degree level or qualified through experience.
• Experience of and/or qualifications in company secretarial or legal matters an advantage.

Company Benefits:

At our Singapore office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!