Engineer - Voice Applications

UPPER SPRING CONSULTING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A systems solution provider in Singapore is hiring an experienced Voice Engineer to manage their enterprise voice communications network, including installation and maintenance of NICE voice recording systems. Candidates should have at least 2 years of experience and relevant certifications. This role requires strong troubleshooting skills and the ability to work well with clients. Excellent communication and organizational skills are essential, along with flexibility for rotating standby duties. A competitive package is offered.

Qualifications

• Diploma or Higher NITEC in IT, Unified communications or Engineering field.
• Minimum 2 years experience working in a NICE Voice solutions.
• Nice Engage or NICE trade recording certified will be preferred.

Responsibilities

• Ensure day-to-day operation, reliability, and integrity of the voice communications network.
• Provide maintenance support to clients.
• Manage Service Desk ticketing.

Skills

NICE voice recording system

Customer service

Technical troubleshooting

Interpersonal skills

Organizational skills

Education

Diploma or Higher NITEC in IT or related field

Tools

Service Desk systems

NICE voice recording systems

Job description

We are representing our client (A Systems Solution Provider) to look for an experienced Voice engineer to complement their existing team.

Responsibilities

• Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes installation, maintenance, and management of the NICE voice recording system.
• Operations and Maintenance Services Provide maintenance support to clients.
• • Manage Service Desk ticketing.
  • Provide technical assistance and support via phone, email or onsite.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  • Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same.
  • Perform preventive maintenance of NICE voice recording systems.
• Plan and Implement of NICE voice recording systems for clients
• Provide presales & post sales support and maintaining all necessary technical documentation.

Requirements

• Diploma or Higher NITEC in IT, Unified communications or Engineering field.
• Minimum 2 years experience working in a NICE Voice solutions.
• Nice Engage or NICE trade recording certified will be preferred.
• Knowledge & Skills: L1 to L2 resource with hands on NICE voice recording system with more than 2 years of experience
• Knowledgeable in NICE Voice Recorder
• Able to support and maintain NICE voice recording system
• Customer facing and managing abilities, positive, committed and independent
• Excellent communications and interpersonal skills
• Highly organized and able to work on own initiative to complete the range of tasks required
• Flexible and willing to work outside core business hours as required
• Rotated Standby duties