Engineer & Applications Voice

Upper Spring Consulting; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A systems solutions provider in Singapore seeks an experienced Voice Engineer to manage and maintain enterprise voice communications technology. Responsibilities include ensuring the reliability of voice networks, providing technical support, and performing preventive maintenance of AVAYA and NICE systems. The ideal candidate has a diploma in IT or Engineering and at least 2 years of experience with AVAYA solutions. Strong communication skills and flexibility for working hours are essential for this role.

Qualifications

• Minimum 2 years experience working in AVAYA Voice solutions.
• Avaya Engage or AVAYA trade recording certification preferred.
• Experience as L1 to L2 resource with hands-on work with AVAYA voice recording system.

Responsibilities

• Ensure operation, reliability, and integrity of enterprise voice communications network.
• Provide maintenance support to clients and manage Service Desk ticketing.
• Troubleshoot, diagnose, and resolve technical issues.

Skills

Customer-facing and managing abilities

Excellent communications

Interpersonal skills

Highly organized

Flexibility for working hours

Education

Diploma or Higher NITEC in IT, Unified Communications or Engineering

Tools

AVAYA Voice systems

NICE voice recording systems

Job description

We are representing our client (A Systems Solution Provider) to look for an experienced Voice engineer to complement their existing team.

Responsibilities

• Responsible for ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network, including installation, maintenance, and management of the NICE voice recording system.
• Operations and Maintenance Services for Avaya Enterprise Telephony Systems, Unified Communications and Contact Centre Solutions.
• Operations and Maintenance Services
  • Provide maintenance support to clients.
  • Manage Service Desk ticketing.
  • Provide technical assistance and support via phone, email or onsite.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  • Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same.
  • Perform preventive maintenance of NICE voice recording systems.
• Plan and implement NICE voice recording systems for clients
• Provide presales and post-sales support and maintain all necessary technical documentation.

Requirements

• Diploma or Higher NITEC in IT, Unified Communications or Engineering field.
• Minimum 2 years experience working in AVAYA Voice solutions.
• Avaya Engage or AVAYA trade recording certification will be preferred.
• Experience as L1 to L2 resource with hands-on work with AVAYA voice recording system (more than 2 years) and able to support and maintain AVAYA voice recording system.
• Abilities:
  • Customer-facing and managing abilities, positive, committed and independent
  • Excellent communications and interpersonal skills
  • Highly organized and able to work on own initiative to complete the range of tasks required
  • Flexible and willing to work outside core business hours as required
  • Rotated standby duties