End-User IT Support Specialist — Remote & Onsite Help

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prominent IT services company in Singapore is seeking an IT Support Specialist to provide IT support through remote channels and onsite as required. The role involves managing incidents, service requests, and ensuring timely resolution. Candidates should have 1 - 3 years of experience in end-user IT support and strong analytical skills. This opportunity offers a challenging environment with a focus on continuous improvement and technical problem resolution.

Qualifications

• 1 - 3 years of experience in end-user IT support.
• Ability to manage work effectively to meet service targets.
• Experience with incident resolution and structured approaches.

Responsibilities

• Provide IT support through remote channels and onsite when required.
• Handle incidents, service requests, problems, and changes.
• Ensure timely resolution and appropriate prioritisation of requests.

Skills

End-user IT support

Analytical thinking

Problem-solving

Incident management

Job description

A prominent IT services company in Singapore is seeking an IT Support Specialist to provide IT support through remote channels and onsite as required. The role involves managing incidents, service requests, and ensuring timely resolution. Candidates should have 1 - 3 years of experience in end-user IT support and strong analytical skills. This opportunity offers a challenging environment with a focus on continuous improvement and technical problem resolution.