Education Sales Executive and Front Desk Support

ACC Institute of Human Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking a proactive Education Sales & Front Desk Executive. This role involves supporting student enrolment operations, providing exceptional customer service, and ensuring smooth front-of-house functions. The ideal candidate must have sales experience, be proficient in both English and Mandarin, and possess strong communication skills. The organization offers a basic salary plus commission, and the work hours are Monday to Friday from 9:00am to 6:30pm, with occasional Saturday duties.

Qualifications

• Proven experience in sales, ideally in a direct sales or customer-facing role.
• Strong communication and interpersonal skills.
• Comfortable approaching potential customers and handling objections.

Responsibilities

• Provide clear educational advice and guidance to prospective students.
• Handle student enquiries, registrations, and enrolments.
• Manage incoming calls courteously and assist with appointment scheduling.

Skills

Sales experience

Communication skills

Customer service

Self-motivated

Mandarin proficiency

Job description

We are seeking a proactive, service-oriented Education Sales & Front Desk Executive to support both our student enrolment operations and front-of-house functions. This role involves guiding prospective students, managing class administration, providing exceptional customer service, and ensuring smooth day-to-day operations. The ideal candidate is confident in sales, comfortable engaging with customers, and able to communicate effectively in both English and Mandarin.

Description

Education Sales

• Provide clear, accurate educational advice and guidance to prospective students.

• Handle student enquiries, registrations, and enrolments.

• Actively source, follow up on, and close sales leads.

• Issue invoices and receipts, and maintain course files in accordance with CPE regulatory guidelines.

• Coordinate with lecturers and students on scheduling, logistics, and course arrangements.

• Maintain clear communication with students and lecturers regarding class schedules, updates, and changes.

• Plan and optimise class schedules to ensure efficient use of time slots and resources.

• Perform other ad-hoc administrative tasks as assigned by the Manager.

Front Desk Support

• Manage incoming calls courteously and assist with appointment scheduling.

• Provide excellent customer service by addressing client enquiries, concerns, and requests promptly and professionally.

• Maintain the reception area and counselling rooms in a tidy and presentable condition.

• Usher and assist students/clients/trainers in the mornings to ensure smooth check‑ins and class/session flow.

• Assist with general front desk duties and other tasks assigned by the Manager.

Requirements

• Proven experience in sales, ideally in a direct sales or customer‑facing role.

• Proficiency in reading and writing in both English and Mandarin

• (Mandarin-speaking candidates are required to assist Mandarin-speaking clients and manage Mandarin-language documents.)

• Strong communication and interpersonal skills, with the ability to build rapport and engage effectively with customers.

• Self‑motivated, proactive, and able to work independently in a dynamic, fast‑paced environment.

• Comfortable approaching potential customers, handling objections, and closing sales.

• A team player who can collaborate effectively to support overall company goals.

Compensation

• Basic salary + commission

Working Hours

• Mondays to Fridays: 9:00am – 6:30pm

• Saturdays: Ad-hoc, depending on whether there are workshops scheduled. Staff may be required to return for a few hours to support class setup and administration. Time off will be provided.