Ecommerce Operations & Fulfillment Specialist

CHARLES & KEITH GROUP; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading retail fashion company in Singapore seeks an E-commerce Operations Executive to ensure smooth operations for CK.com. This full-time role requires managing order fulfilment, logistics coordination, and inventory management. The ideal candidate will have a diploma or degree in a related field, with 1-3 years of experience in e-commerce operations. Strong analytical skills, proficiency in Excel, and a customer-centric mindset are essential. Join a dynamic team focused on optimizing operational workflows and enhancing the customer experience.

Qualifications

• 1–3 years of experience in E‑commerce or Operations preferred.
• Strong understanding of order fulfilment cycles and e‑commerce operations.
• Familiar with OMS/WMS systems; experience in SFCC/SFDC is a plus.

Responsibilities

• Monitor order flows to ensure smooth operations without delays.
• Coordinate logistics and delivery to resolve delays and failed deliveries.
• Work with Inventory team on stock accuracy and resolve mismatch issues.
• Partner with CS to resolve escalations related to order fulfilment.
• Prepare weekly and monthly operational reports for performance analysis.

Skills

Order fulfilment cycles

E-commerce operations

Analytical skills

Problem-solving skills

Communication skills

Coordination skills

Time management

Customer-centric mindset

Education

Diploma or Degree in Business, Supply Chain, E‑commerce, or related fields

Tools

Excel (VLOOKUP, Pivot Table)

Power BI

Qlik Sense

Job description

A leading retail fashion company in Singapore seeks an E-commerce Operations Executive to ensure smooth operations for CK.com. This full-time role requires managing order fulfilment, logistics coordination, and inventory management. The ideal candidate will have a diploma or degree in a related field, with 1-3 years of experience in e-commerce operations. Strong analytical skills, proficiency in Excel, and a customer-centric mindset are essential. Join a dynamic team focused on optimizing operational workflows and enhancing the customer experience.